BPO Collections Manager - Mexico City - DiDi Chuxing

    DiDi Chuxing
    DiDi Chuxing Mexico City

    hace 1 semana

    Descripción

    About the BPO Collections Manager role


    Bpo collections manager lead performance management responsible to achieve collections recovery goals for different stages manage queue assignments account prioritization and shift adherence promote a culture of productivity accountability and high performance

    Main Responsibilities:

    • Performance Management: Achieve collections recovery goals monitor individual and team KPIs such as recovery efficiency and productivity conduct daily performance huddles feedback sessions follow up actions plans.
    • Operational Execution: Flawless execution of DiDi's collection policies procedures in a highly regulated compliance environment oversee adherence to compliance quality standards regulatory requirements manage queue assignments account prioritization shift adherence.
    • Reporting & Metrics: Review operational dashboards reports provided by BI identify trends deviations opportunities for improvement in agent performance portfolio behavior present daily weekly operational results to management client representatives prepare present operational updates required.

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