- Provide quality professional customer service to all internal and external customers when responding to inquiries via telephone, in-person or e-mail/written request for 35,000+ users
- Research various internal requests to determine appropriate course of action and follow through to resolution
- Monitor SFDC data to ensure system integrity
- ServiceNow ticket processing
- Add, deactivate, and modify users as employees are hired, transferred or leave the organization
- Maintain SFDC role and template assignments
- Model values and enable a positive work environment, which fosters teamwork, employee recognition, and respect
- Maintain thorough understanding of data and information resources
- Facilitate Salesforce webinars for Salesforce users on an as needed basis
- Provide post-training support to learners including WebEx and in-person
- Participate in coordinating messages sent on behalf of Salesforce pertaining to unplanned service disruptions and show initiative by offering suggestions for improvement of service delivery (ie reduce downtime, improve response time, process improvements, etc)
- Mentor Salesforce Specialist I
- SFDC user acceptance testing of release and new processes
- Perform other duties as assigned
- Conform with all company policies and procedures
- Proficient with Microsoft software applications such as Access, Excel, PowerPoint, and Word
- Working knowledge of GM Financial preferred
- Intermediate understanding of statistics, finance, and consumer auto lending
- Beginner knowledge of SFDC administration
- Proactive with a strong bias for action – naturally inquisitive
- The ability to use appropriate analysis, judgment, and logic when solving issues, providing recommendations, and making decisions
- Effective written and verbal presentation skills
- Ability to effectively handle inquires or issues in a timely manner and maintain related documentation
- Positive, pleasant personality, attentiveness to customer and management needs
- Able to undertake multiple tasks and deadlines with minimal supervision and be self-motivated
- Ability to prioritize work
- Effective interpersonal skills to develop and maintain relationships with dealers, peers, and management
- Detail-oriented and able to manage multiple tasks and deadlines
- Strong business decision-making ability
- Strong analytical and troubleshooting skills
- Able to work with minimal supervision
- High School Diploma or equivalent required
- Bachelor's Degree preferred
- 2-4 years of Salesforce experience required
-
Salesforce Specialist Ii
hace 21 horas
Gm Financial Monterrey, MéxicoOverview Why GMF Technology? GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intens ...
-
Salesforce Marketing Cloud Specialist
hace 2 semanas
Infinita Consulting Monterrey, MéxicoInformación de la posición: · - Giro de la empresa: Retail a nível nacional · **Requisitos**: · - Licenciatura concluida en Marketing, mercadotecnia, ciencias de la computación o afín. · - Excelente dominio de Salesforce Marketing Cloud · - Excelente entendimiento de marketing de ...
-
Accountant and Back Office Specialist
hace 2 semanas
E80 Group Nuevo Leon, MéxicoWho We Are · E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. · The main systems produced by E80 Group includ ...
-
Technician PI
hace 1 semana
Boston Scientific Monterrey, MéxicoAdditional Locations: N/A · Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance · At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling so ...
-
Marketing Data Analyst
hace 1 semana
Aptiv Monterrey, México De jornada completaAptiv focuses on addressing the future needs of the auto industry through improved safety, electrification, and new mobility solutions. We are now uniquely positioned as the leading global technology company serving both the traditional automotive and new mobility markets. · We a ...
-
Sheets Territory Sales Representative
hace 1 semana
UPM Monterrey, México De jornada completaWould you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable ...
-
Warranty Specialist II
hace 1 día
Johnson Controls International Nuevo León, MéxicoWhat you will do? The Warranty Specialist II will be responsible for the administration of the Controls' return process. They work Customer Services, L&D and Manufacturing to ensure the warranty process is being executed correctly. The Warranty Specialist II will be responsible ...
-
Sr. Project Support Specialist
hace 3 semanas
Jda Software Monterrey, MéxicoSr. Project Support Specialist page is loaded Sr. Project Support Specialist Apply locations Monterrey time type Full time posted on Posted 7 Days Ago job requisition id Blue Yonder Title: Sr. Project Support Specialist · Overview: Blue Yonder, Inc. is seeking a highly motivated ...
-
Lead Management Specialist
hace 1 semana
Hexagon Ab Monterrey, MéxicoWe are looking for a detail-oriented and results-driven Lead Management Specialist to oversee the end-to-end management of leads within our sales funnel. The ideal candidate will have a passion for data-driven decision-making, a strong understanding of B2B sales processes, excell ...
-
Technician Pi
hace 3 días
Boston Scientific Gruppe Monterrey, MéxicoPress Tab to Move to Skip to Content Link · Select how often (in days) to receive an alert: Create Alert · Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's withi ...
-
Web Graphic Design Intern
hace 2 días
Steelcase San Pedro Garza García, México InternDescription · Web Graphic Design Intern · Steelcase Monterrey is looking for a Web Graphic Design intern to join the Creative Alliances Team. · What you will be doing: · Communicate with internal sales team and customers to strategize the design and review of a deliverable · Ut ...
-
Desarrollador BI Datorama Salesforce Remoto
hace 2 semanas
Training Talent Monterrey, México**Vacante para la empresa Training Talent en Monterrey, Nuevo León**: · Capacitación y certificaciones constantes, ambiente relajado, trabajo por objetivos, estabilidad laboral; somos una consultora especializada en soluciones de Big Data y Analítica Mundial, buscamos para nuestr ...
-
Tech Lead Salesforce Developer With Cpq Experience
hace 3 semanas
Dataart Monterrey, MéxicoProject overview: For the past 15 years, DataArt's specialists have been helping the client create online intake services for hospitals, medical centers, and private practices in the US.- Requirements: Solid experience with Salesforce CPQ, Data Cloud, Einstein, and OmniStudio- Ex ...
-
Tech Lead Salesforce Developer with Cpq Experience
hace 3 semanas
DataArt Monterrey, MéxicoProject overview: For the past 15 years, DataArt's specialists have been helping the client create online intake services for hospitals, medical centers, and private practices in the US. · - Requirements: Solid experience with Salesforce CPQ, Data Cloud, Einstein, and OmniStudio ...
-
Bdm Ventas Ti Exp Banca Bilingüe Híbrido Cdmx
hace 2 días
Training Talent Monterrey, México**Vacante para la empresa Training Talent en Monterrey, Nuevo León**: · Solidez financiera, estabilidad laboral, crecimiento profesional y multiculturalidad; somos una empresa con presencia a nível mundial desde Latam USA e india nos especializamos en soluciones de software core ...
-
Service Specialist
hace 2 semanas
Worldwide Express Monterrey, MéxicoPURPOSE · The Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for cus ...
-
Sr OTC Specialist
hace 3 semanas
Blue Yonder Monterrey, MéxicoBlue Yonder Title: Sr OTC Specialist · Other Comparable Titles: Renewals Specialist, Contracts Coordinator, Salesforce Administrator · Overview: · As a Renewals Coordinator at our IT company, you will be responsible for partnering with the Renewals team to complete data entry of ...
-
Especialista Netsuite Oracle BIlingue Mérida
hace 2 semanas
Reclutamiento IT Monterrey, México**Vacante para la empresa Reclutamiento IT en Monterrey, Nuevo León**: · Somos una empresa con más de 100 años en el mercado, nos distingue la calidad en el servicio, altos estándares de calidad y un excelente ambiente de trabajo, te invitamos a integrarte como analista programad ...
-
Desarrollador Oracle Netsuite Bilingue Remoto
hace 1 semana
Training Talent Monterrey, México**Vacante para la empresa Training Talent en Monterrey, Nuevo León**: · Somos una empresa con más de 100 años en el mercado, nos distingue la calidad en el servicio, altos estándares de calidad y un excelente ambiente de trabajo, te invitamos a integrarte como analista programado ...
-
Especialista Netsuite Oracle BIlingue Mérida
hace 1 semana
Training Talent Monterrey, México**Vacante para la empresa Training Talent en Monterrey, Nuevo León**: · Somos una empresa con más de 100 años en el mercado, nos distingue la calidad en el servicio, altos estándares de calidad y un excelente ambiente de trabajo, te invitamos a integrarte como analista programado ...
Salesforce Specialist II - Monterrey, México - GM Financial
Descripción
Overview
Why GMF Technology?
GM Financial is set to change the auto finance industry and is leading the path of embarking on tech modernization – we have a startup mindset, and preserve our small company culture, in a public company environment with financial stability and intense growth over a decade-plus history. We are data junkies and trust in data and insights to advance our business objectives.
We take our goal of zero emission, zero collision, zero congestion, and zero friction very seriously. We believe as an auto finance market leader we are in the driver's seat to lead us in the GM EV mission to change the world.
We are building global platforms, in LATAM, Europe, China, . and Canada – and we are looking to grow our high-performing team. GMF is comprised of over 10,000 team members globally. Join our fintech culture within a Blue-Chip company where we are changing the way we use technology to support our customers, dealers and business.
Responsibilities
About The Role:
The Salesforce Specialist II is responsible for researching Salesforce user questions and/or requests, day to day issues and tasks, organizing corporate projects as required, reporting and completing data needs for all departments within our organization. This position provides research, QA, and data loads for the Salesforce Analyst team. Additional responsibilities include fulfilling scheduled daily, weekly and monthly processes for the (SFDC) team.
Qualifications
What Makes You A Dream Candidate:
Experience:
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office
#LI-Hybrid
#LI-KC1
Need help finding the right job?
to job searchTo learn more about GM Financial benefits, click
GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, national origin, religion, sexual orientation, gender identity, veteran status, disability or any other federal, state or local protected class.
GM Financial has an accommodation process in place and provides accommodations for applicants and employees with disabilities. If you require a reasonable accommodation because of a disability, please contact Human Resources at or by e-mail at