IT Customer Support Specialist - Chihuahua, México - Honeywell

Honeywell

Empresa verificada

Chihuahua, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Innovate to solve the world's most important challenges:
Join Honeywell's One IT team that offers IT support to Honeywell end users across the globe.

You will deliver the most effective, secure and responsive service to our customers and enable them to make informed decisions in a connected way.

You will provide contemporary services and make it easy for users to engage with IT. You will support a growing user base, while managing multiple projects simultaneously. You will guide junior staff and be the point of escalation for complex technical issues. You will perform root cause analysis and ensure closure of issues to ensure the highest levels of customer satisfaction
Step into a world of innovation and join Honeywell, a frontrunner in pioneering technologies that reshape industries worldwide.

At Honeywell, we're not just a company; we're a driving force behind cutting-edge solutions that span across diverse sectors, from aerospace and automation to safety and beyond.

Picture yourself not just as a team member, but as a key player in creating a safer, smarter, and more sustainable future through our cutting-edge offerings.

Key Responsibilities

End to end IT support
Develop selfhelp documents
IT asset set up and decommissioning
Documentation and reporting
End user training
Test and develop resolutions
Participate in audits
Troubleshooting and root cause analysis
Monitor and track issue resolution
Maintain equipment stock

YOU MUST HAVE:

Bachelor's Degree in Systems Engineering or related field
1 year of experience supporting IT, operating systems (Windows), service desk
Advanced English (reading 100%, speaking 50%)
Excellent customer focus
Availability to work on site and schedule availability
1 year of experience supporting manufacturing environment

WE VALUE:

Understand networking concepts; servers; LANs/WAN
Experience using help desk call logging system
Conveys information with clarity, ensuring messages are understood across diverse, global teams
Ability to use desktop computer hardware and software knowledge to assess, diagnose, and correct problems for customers
Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
High communication skills

Additional Information:

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JOB ID:HRD227644

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Category:Information Technology

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Location:Calle Metalmecánica,No. 9701 Colonia Parque industrial Chihuahua Sur,Chihuahua,CHIHUAHUA,31385,Mexico