Commerce-Moderation Training Program Manager - Ciudad de México - TikTok

Descripción

TikTok Commerce-Moderation Training Program Manager

Mexico City Regular Operations Job ID: A44124

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.Join us.Responsibilities:- Develop and implement training programs with focus on staff and business partners' knowledge management.- Lead in country training workflows and deliver timely and clear updates to internal teams and business partners to deliver high quality results.- Conduct training sessions based on cross-functions' moderation knowledge necessities.- Analyze, evaluate, and overcome training program risks, and produce program reports for stakeholders.- Work collaboratively with internal stakeholders to identify training needs, problems and suggest solutions by developing localised training materials.- Work with other training program managers to identify risks and opportunities across multiple projects within the department.- Evaluate moderator performance to gauge where knowledge and skills are lacking.

Qualifications

Minimum Qualifications- Bachelor's Degree in education, business administration or training related fields.- Fluency in English and Spanish is required for this role.- 3 years of working experience in training or education related fields.- Proven experience in developing and implementing training and learning solutions in the tech industry.Preferred Qualifications:- Master's degree in education, business administration or policy related fields.- Experience in E-Commerce or marketplace platforms.- Familiar with compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.- Able to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.- Self-motivated with a track record in stakeholder management, problem-solving skills and able to thrive in an ambiguous working environment.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at