Assistant Manager-accounts Payable Helpdesk - Zapopan, México - Genpact

Genpact
Genpact
Empresa verificada
Zapopan, México

hace 2 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

_With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better._
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_ Welcome to the relentless pursuit of better._
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_[AP Analyst Assistant Manager| 4B]_
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_ Responsibilities _
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_Work with Suppliers/Vendors/ Client associates to resolve and handle queries to solution _
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_Adhere to the internal compliance policy and guidelines established by the management on their daily operational activities _
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_Convey information efficiently, effectively, and appropriately to meet the needs of the customer _
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_Strive for first-call resolution to provide "best in class" service _
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_Respond to invoice and check status inquiries from both internal and external customers. _
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_Assist with resolving escalated invoice inquiries from both internal and external customers. _
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_Collaborate with teammates and initiate ideas with management to identify, design, and implement process improvements for greater efficiency and effectiveness. _
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_Work closely with other functional areas (i.e., Invoice Processing, Dispute EDI, Vendor portal, and T&E) to resolve issues and support the achievement of business goals. _
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_Maintain a tracker of the exceptions and ensure Invoices/queries are handled based on the exception tracker _
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_Maintain exception logs for process-related exceptions as and when they occur for knowledge retention. _

_Minimum Qualifications _
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_Minimum bachelor's degree _

_Experience in Accounts Payable Cycle_

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_Advanced English _

_Preferred qualifications _
**_1. Required good communication skills

  • As we interact with the vendors, and requestors frequently. _**
    _2. Knowledge regarding the query resolutions. _

_3. AP Invoice processing knowledge. _

_5. Should be good in Analytical skills. _

_6. Ability to convince the Vendor/supplier in calls when interacting for any issues. _

_7. Should be able to deal with Frustrated customers. 8. Should be flexible to work in night shifts._

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_9. Problem solving skills._

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_ Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit_

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Job_**_Assistant Manager_


_ Primary Location__Mexico-Zapopan_


_ Schedule__Full-time_


_ Education Level__Bachelor's / Graduation / Equivalent_


_ Job Posting__Aug 24, 2023, 6:13:51 PM_


_ Unposting Date__Oct 24, 2023, 1:29:00 PM_

  • Master Skills List_Operations_
  • Job Category_Full Time_
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