Service Desk - Zapopan, México - HCLTech

HCLTech

Empresa verificada

Zapopan, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

At HCLTech, we embrace great thinking wherever it comes from, regardless of title or position. The spark a colleague brings to the table energizes the company and drives individual growth and mobilit

HCL is looking for a
L1 Service Desk with below requirements:

Job Description:

Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles.

Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution.

Skills:

23 years of experience in similar role
High school certificate
Customerfocused
Time availability is required.
Thorough knowledge of troubleshooting remote access issues
Excellent communication skills, (active listening skills)
Able to articulate and speak with clear voice
Must have empathy with end users
Good writing techniques (English)
Good phone techniques (English)
Experience with: Citrix, ServiceNow, Active Directory and connections to VPNs

What we offer:

Direct Hiring, 100% payroll schema
Life insurance
Major Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).
Minor Medical Expense Insurance.
Savings Fund 13% (up to MXN $4,100 monthly)
Grocery vouchers 10% (up to MXN $3,100 monthly)
30 days bonus (Once a year)
12 days of vacation in the first year, increasing after by law.

- _Location: Zapopan, Jalisco, México (Andares)_

Tipo de puesto:
Tiempo completo, Por tiempo indeterminado

Salario:
A partir de $10,000.00 al mes

Horario: