Collections Analyst - Ciudad de México - SoftwareONE

SoftwareONE

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job Function:

Finance Why SoftwareONE?:

The role:
The

Collections Analyst fulfills an integral transactional and reporting function in the Finance department of SoftwareONE. The primary function of this role will include reaching out to our customers for payment information, however this role also partners closely with colleagues in Accounting and Sales. This position will report directly to the Collections Manager.

Roles and Responsibilities:

Provide exceptional internal and external customer service regarding collection matters
Review for account discrepancies, answer queries, and resolve short/over payments
Prepare and issue customer refunds
Work comfortably within excel documents and prepare comments for weekly aging reports
Document clear and concise notes within NAV of collection activity completed
Advise Collections Manager of credit risk concerns
Communicate & follow up effectively with the sales department regarding resolution of billing discrepancies
Achieve or exceed defined department goals and activity metrics.

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What we need to see from you:

Key Qualifications:

- +1 year Collection experience preferred

Bachelor's Degree in any Business field preferred
Knowledge of finance, accounting, and basic office administration procedures
MS Office experience including intermediate Excel knowledge is critical

Your Language Skill
Written and verbal English Skills is big plus.

Your personality and soft skills

Must possess excellent attention to detail
Ability to thrive in a fastpaced, team environment, but also be able to work independently
Ability to maintain a proactive and positive attitude while being tenacious
Strong desire to learn as well as coach others
Excellent written and verbal communication skills