- Assist day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals.
- Assist manager with coaching a team of approx 35-45 representatives in a manner that ensures high quality customer care, focused on building and retaining valuable customer relationships and committed to the delivery of value added products and services. This includes efficient allocation of resources, goal setting, forecasting and flexibility to manage changes.
- Builds effective and strong teams committed to delivering world class customer care and achieving organizational goals.
- Accurately assesses strengths and development needs of employees including timely and specific feedback and performance management. Initiates and develops relationships with others throughout the business unit and the company in order to identify and understand customer and business needs. Create and foster a trusting and engaging work environment.
- Ensure a culture of accountability, integrity and respect.
- Identify and analyze escalated problems and provide guidance to team members for resolution.
- Negotiate solutions and acts as a liaison with internal and external customers when necessary.
- Monitor research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations.
- Performs other job related duties as assigned.
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
- Strong communication skills. Solid PC Skills. Ability to make sound business decisions. Strong performance management abilities. Solid leadership skills and ability to direct and motivate staff with integrity and ethics. Interpersonal skills and ability
- Bachelors degree
-
Team Lead Travel
hace 5 días
Henkel Huixquilucan, MéxicoEn Henkel tu puedes cambiar las reglas del juego y desarrollar tu carrera. Da rienda suelta a tu espíritu emprendedor llevando a cabo tus ideas más innovadoras dentro de un equipo global. Nuestras marcas, tecnologías y negocios líderes en el mercado te ofrecerán innumerables opor ...
-
Collections Team Lead
hace 2 semanas
Citigroup Inc. Metepec, MéxicoThe Collections Team Lead allocates work as a team leader for a small team of clerical/support employees. Delegates and supervises straightforward tasks. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Ens ...
-
Collections Team Lead
hace 2 semanas
Citi Metepec, México**Responsibilities**: · - Assist day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals. · - Assist manager with coaching a team of approx 35-45 representatives in a manner that ensures high quality customer care, focused on bu ...
-
Area Convergence Team Lead
hace 3 semanas
FCA Toluca, MéxicoThe Body, Chassis, Interior (BCI) Quality Team is looking for an Area Convergence Team Lead to join our team focused on ensuring all project quality targets are met, managing launch timelines & deliverables and insure the transition to quality volume production. · **Specific Resp ...
-
Area Convergence Team Lead
hace 3 semanas
Stellantis Toluca, MéxicoThe Body, Chassis, Interior (BCI) Quality Team is looking for an Area Convergence Team Lead to join our team focused on ensuring all project quality targets are met, managing launch timelines & deliverables and insure the transition to quality volume production. · Specific Respon ...
-
Bciq - Area Convergence Team Lead (Ssll, Tap)
hace 3 horas
Stellantis Toluca, México**Description**: · The Body, Chassis, Interior (BCI) Quality Team is looking for an Area Convergence Team Lead to join our team focused on ensuring all project quality targets are met, managing launch timelines & deliverables and insure the transition to quality volume production ...
-
Cbd Team Lead
hace 3 semanas
Unilever Colonia Bosques de las Lomas, MéxicoUnilever is currently hiring for CBD Team Lead · Function: Customer Development · **Work Level**: 2C · **Reports to**: Adelma González · **Scope**: Mexico · **Location**: Bosques / Guadalajara · **Terms & Conditions**: Unilever assits with relocation · ABOUT UNILEVER · With 3.4 b ...
-
Onsite Team Lead
hace 2 semanas
AVI-SPL Argentina Poniente, MéxicoGeneral: · **Essential Duties and Responsibilities** · - Review administrative processes and recommend improvements as necessary · - Responsible for overflow of work as dictated by business needs · - Maintain current and acceptable procedures for all assigned task · - Setup/break ...
-
Collections Team Lead Remote
hace 3 semanas
TJ BPO Tlalpan, MéxicoWe have a passion and expertise to help small and medium sized businesses through digital marketing. · The Accounts Receivable Team Leader implements action items that are instrumental in achieving the wildly important payability goals of the department. Thereby, serving as a vit ...
-
Maintenance Manager
hace 2 semanas
JLL San Gaspar Tlahuelilpan, México De jornada completaJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our ind ...
-
Lead Software Engineer
hace 1 semana
Capital One Metepec, MéxicoWeWork Reforma Latino , Mexico, Ciudad de Mexico, Ciudad de Mexico · Lead Software Engineer - Full Stack Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery ...
-
Financial Analyst
hace 1 semana
Centro Medico De Toluca Metepec, MéxicoWho We Are Looking For- 1-2 years of operating or finance experience (preferred)- Academic background in quantitative fields such as finance, economics, or engineering (preferred)- Strong English and Spanish fluency (verbal and written)- Analytical aptitude, proactive attitude, a ...
-
Financial Intern
hace 1 semana
Centro Medico De Toluca Metepec, México**Who We Are Looking For**- 0-1 years of operating or finance experience (preferred)- Academic background in quantitative fields such as finance, economics, or engineering (preferred)- Strong English and Spanish fluency (verbal and written, preferred)- Analytical aptitude, proact ...
-
Coordinador Front End Pyme
hace 3 semanas
Citigroup Inc. Metepec, MéxicoThe Collections Sr Supervisor provides leadership and supervisory responsibility for medium-sized operational/administrative team(s)) of clerical/support employees. Good understanding of procedures and concepts within own technical/subject area and a basic knowledge of other area ...
-
Project Manager Senior
hace 3 días
SC Johnson Professional Toluca, México De jornada completaPurpose · As a Project Manager Senior, based in Toluca and reporting to the NPD Manager, the role will be responsible for managing end to end support for new product development + commercialization projects within the overall company portfolio to ensure on time, on budget and on ...
-
Senior Manager, Planning Management
hace 2 semanas
DSM Toluca, MéxicoMaterials Planning Manager · Toluca, México · Hybrid · Materials Planning Manager will be responsible for MPP team (Mexico and Colombia) to guarantee the raw material availability on time to cover client's needs with high quality inventory and low cost. · At dsm-firmenich, be ...
-
Quality Manager
hace 3 semanas
Henkel Toluca, México De jornada completaMexico, Toluca, Henkel Consumer Brands · Quality Manager · At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,0 ...
-
Jefe Electricidad
hace 3 semanas
Nestlé Toluca, México De jornada completa On-siteUbicación: Fábrica Toluca Chocolates · Negocio : TyM · Años de experiencia : 5 a 6 años · Licenciatura: concluida · RESÚMEN : · Ensure the best electrical strategy for equipment and facilities seeking to improve performance indicators in reliability, s ...
-
Design Engineer 2
hace 2 semanas
Nissan Motor Toluca, México De jornada completaJob Summary: · Be part of R&D vehicle development, QCT (Quality, Cost and Time) management for Plastic injection, Thermoforming and Electrical parts development with high excellence on engineering skills and accountability of each duty to create value and overachieve customers' ...
-
Shift Station Manager
hace 2 semanas
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. Toluca, México De jornada completaAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. · Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal cus ...
Collections Team Lead - Metepec, México - 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex
hace 3 semanas
Descripción
The Collections Team Lead allocates work as a team leader for a small team of clerical/support employees. Delegates and supervises straightforward tasks. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Ensures the quality and service of self and others. Good understanding of procedures and concepts within own technical/subject area. Good understanding of how the team integrates with others in accomplishing the objectives of the area. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to the team. May be involved in allocating and checking the work of others members of the team. May play a mentoring role, coordinating tasks for the team and/or checking on completion and quality of work.
Responsibilities:
Qualifications:
Education:
Supervisor de cobranza front end portafolio Hipotecario
Job Family Group:
Operations - Collections Default
Job Family:
Core Collections
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
