Help Desk Manager Bilingüe - Guadalajara, México - Relay Human Cloud

Relay Human Cloud

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Relay Human Cloud is looking for you

Relay Human Cloud, a global staffing organization based in Dallas, Texas, hires highly qualified
HELP DESK MANAGER to support our third-party customers.

We are looking for bright, energetic people to add to our team

Job Overview

The Helpdesk Manager role will lead the team in completing and documenting support cases, maintaining all Key Performance Indicators, following, and implementing best practices, monitoring team members' duties, time allocations, and interfacing with Boxer Property Team members at all levels.

What we offer

Hiring directly with the company
Work with a US Based Company
Growth/career opportunities
Statutory benefits + Private Health Insurance + 30 days Aguinaldo + Productivity Bonus
Mon
Friday 8:00 am a 17:00 hrs

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This position is to work from the office/ ON SITE/ 100% PRESENCIAL

Required Skills:

Proven work experience as a Help Desk Manager
Handson experience with help desk ticketing, imaging, and remotecontrol software
Solid technical background with an ability to give instructions to a nontechnical audience
Customerserviceoriented with a problemsolving attitude
Excellent written and verbal communications skills
Team management skills

Responsibilities

Manage the help desk staff (employees and external contractors) and evaluate performance
Triage incoming support requests and assign them to appropriate team members
Ensure customer service is timely and accurate
Analyze and perform advanced maintenance and repairs of personal computer hardware, software, and peripherals for enterprise customers, including remote users and sites
Oversee the PC life cycle forecasting, purchasing, imaging, deploying, migrating, and retiring
Maintain current knowledge of Windows 10, MacOS, and Office 36
Experience with EDR tools such as Microsoft Defender for Endpoints (MDE) and/or Carbon Black
Maintaining accurate and uptodate equipment inventory and configuration details
Support software asset management including license compliance and configuration management, packaging, and imaging by leveraging tools such as Microsoft SCCM and Intune.
Tracks all software licensing and responds to audit inquiries regarding software licensing

We look forward to hearing from you

Tipo de puesto:
Tiempo completo, Por tiempo indeterminado

Salario:
$50, $60,000.00 al mes

Horario: