- Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.
- Provide support to Human Resource Operations team and business units with admin transactions, data validation, auditing and corrections.
- Support the subject matter expert (SME) for all policies and procedures.
- Ensure data integrity through audits of the HR Information System.
- Update and analyze work process design and flow for policies and procedures.
- Provide policy interpretataion recommendations.
- Serve as an employee and customer advocate.
- Conduct analysis and prepare ongoing HR reports to effectively administer policies and programs.
- Responsible for achieving internally-set quality standards, identified goals and metrics and overall targets are met and/or exceeded.
- University Degree.
- 1 year of experience in HR or customer service.
- Advanced English (Conversational).
- Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.
- Experience in customer service in the United States.
- Resolve inquiries through ServiceNow case management system and via telephony system, striving for first contact resolution.
- Human resources knowledge base to provide consistent customer service.
- Participate in continuous improvement projects to improve employee experience and enhance efficiency.
- Microsoft Office (Excel).
- Have peace of mind and body with our health insurance
- Drive forward your career through professional development opportunities.
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Solution Center HR Advisor - Santa Catarina, México - Carrier
Descripción
Country:
MexicoLocation:
LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 MexicoIn this role, you will join a fast-paced Human Resources team serving employees, managers and HR colleagues for the Americas region.
Responsibilities
Requirements
Skills
Customer service
Benefits
We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
