University Agent - Puerto Peñasco, Sonora, Mexico
Solo para miembros registrados Puerto Peñasco, Sonora, Mexico, México
hace 3 días
+ Job summary: The Casago University (CGU) Agent provides essential technical assistance and system support to employees across all Casago branches and franchises.
+ Qualifications: Experience working in hotel, hospitality, vacation or similar industry is highly preferred., College education is strongly preferred though we recognize that great talent comes from many different paths., Familiarity with Streamline,, VecinoApp,, LetsGo,, Good Neighbor., Expertise in system modules such as Trust Accounting,, Legacy Accounting,, Property Care,, Pricing Tools Phone Support Admin tools Understanding of OTA dashboards like Airbnb VRBO Expedia others Strong analytical troubleshooting abilities Ability to communicate complex technical information clearly to non-technical users Tech-savvy experience using various digital systems applications comfortable using mobile apps tablets software platforms Communicates clearly confidently whether its over email on a video call in person can build strong connections with both team members clients Physical Demands Ability move freely standing stooping walking bending pushing pulling repetitive hand finger motions lift maximum twenty-five pounds without assistance Benefits Perks Health insurance Employee Assistance Program Professional growth opportunities Employee discounts Excellent colleagues culture + Responsibilities: Technical Support Systems Management Respond inquiries resolve system-related issues Diagnose troubleshoot escalate technical issues appropriate teams when necessary Conduct regular audits ensure accurate system data property onboarding pricing updates user access control Monitor report system errors working internal teams ensure timely fixes Assist processes such as payment reports reservations commission processing franchise partners Documentation Reporting Maintain update technical documentation troubleshooting guides FAQs Provide recommendations based user feedback common issues Generate reports performance user inquiries technical challenges review management Support development surveys collect feedback functionality support services Collaboration Communication Work closely site managers franchise teams address concerns Keep employees informed updates downtime best practices resolving common issues Collaborate CGU Learning Partner ensure employees receive necessary training conduct sessions Assist onboarding new markets ensuring readiness troubleshooting technical challenges Provide additional support requested Director department manager Support continuous improvement initiatives analyzing program performance identifying bottlenecks implementing process optimizations Stay current trends best practices emerging technologies relevant function Contribute collaborative environment promotes open communication innovation employee engagement Collaborate cross-functional stakeholders align goals broad organizational strategy Other duties assigned because every day different hospitality
+ Qualifications: Experience working in hotel, hospitality, vacation or similar industry is highly preferred., College education is strongly preferred though we recognize that great talent comes from many different paths., Familiarity with Streamline,, VecinoApp,, LetsGo,, Good Neighbor., Expertise in system modules such as Trust Accounting,, Legacy Accounting,, Property Care,, Pricing Tools Phone Support Admin tools Understanding of OTA dashboards like Airbnb VRBO Expedia others Strong analytical troubleshooting abilities Ability to communicate complex technical information clearly to non-technical users Tech-savvy experience using various digital systems applications comfortable using mobile apps tablets software platforms Communicates clearly confidently whether its over email on a video call in person can build strong connections with both team members clients Physical Demands Ability move freely standing stooping walking bending pushing pulling repetitive hand finger motions lift maximum twenty-five pounds without assistance Benefits Perks Health insurance Employee Assistance Program Professional growth opportunities Employee discounts Excellent colleagues culture + Responsibilities: Technical Support Systems Management Respond inquiries resolve system-related issues Diagnose troubleshoot escalate technical issues appropriate teams when necessary Conduct regular audits ensure accurate system data property onboarding pricing updates user access control Monitor report system errors working internal teams ensure timely fixes Assist processes such as payment reports reservations commission processing franchise partners Documentation Reporting Maintain update technical documentation troubleshooting guides FAQs Provide recommendations based user feedback common issues Generate reports performance user inquiries technical challenges review management Support development surveys collect feedback functionality support services Collaboration Communication Work closely site managers franchise teams address concerns Keep employees informed updates downtime best practices resolving common issues Collaborate CGU Learning Partner ensure employees receive necessary training conduct sessions Assist onboarding new markets ensuring readiness troubleshooting technical challenges Provide additional support requested Director department manager Support continuous improvement initiatives analyzing program performance identifying bottlenecks implementing process optimizations Stay current trends best practices emerging technologies relevant function Contribute collaborative environment promotes open communication innovation employee engagement Collaborate cross-functional stakeholders align goals broad organizational strategy Other duties assigned because every day different hospitality
Descripción del trabajo
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