Account Manager - Mexico City - JD

Descripción

【About 】

(NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company's cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. 's business has expanded across retail, technology, logistics, health, industrials, property development and international business. is ranked 44th on the Fortune Global 500 list and is China's largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

JD Logistics is expanding rapidly in Mexico—one of our key strategic markets in the Americas. With our self-operated warehouse in the Greater Mexico City area and a growing nationwide delivery network, we are building a smart, reliable, and technology-driven logistics ecosystem. Join JD Logistics Mexico and be part of a global team that's redefining supply chain excellence and powering the future of commerce across Latin America.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, continues to expand in markets where our competitive strengths shine. Currently, 's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

【International Logistics】

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. "JoyLogistics" and "JoyExpress" are JINGDONG Logistics' international business brands.

【Job Details】

Job Title: Account Manager

Location: Blvd. Miguel de Cervantes Saavedra 233-Piso 1, Granada, Miguel Hidalgo, 11520 Ciudad de México, CDMX

Position Overview:

Serve large and medium-sized corporate clients per corporate sales plans. Develop and maintain client relationships, deliver B2B solutions and integrated services, and collaborate internally to streamline online purchasing and post-sales processes. Understand market demands, meet performance and client development targets, advance e-commerce procurement, improve satisfaction and loyalty, and ensure accounts receivable collection.

Key Responsibilities:

• Enterprise Client Acquisition & Performance: Drive sales for Fortune 500, listed, state-owned, and central enterprises. Execute plans to meet performance and client acquisition goals, expanding business reach.
• Strategy Execution: Finalize contracts with enterprise clients, design and implement sales/service plans, and deliver integrated solutions to meet procurement needs.
• Opportunity Identification & Operations: Identify business opportunities, lead client operations, optimize processes, and create marketing scenarios to enhance customer experience.
• Market Feedback & Coordination: Gather market/client insights, share industry intelligence, and collaborate with internal teams to streamline online purchases, payments, and after-sales support.
• Financial & Relationship Stewardship: Manage receivables, provide consistent after-sales service, and deepen client relationships to boost satisfaction and loyalty.

Qualifications:

• Fluency in Chinese and proficiency English and Spanish strongly preferred
• Proven experience in account management or customer operations, ideally within the logistics or e-commerce industry.
• Strong problem-solving and troubleshooting skills with a focus on operational efficiency.
• Excellent interpersonal and communication skills with the ability to manage multiple accounts simultaneously.
• Experience working in a multicultural and multinational environment is highly desirable

What We Offer:

• The exciting opportunity to shape category strategies and contribute to the growth of a new and dynamic e-commerce business.
• A diverse, inclusive work environment, where you can make a significant impact on 's regional presence.
• A competitive salary and benefits package, including health insurance, pension, and performance bonuses.

is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.