Ejecutivo Telefónico/analista Mantenimiento de - Tlahuac, México - Citi

Citi

Empresa verificada

Tlahuac, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.

The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates
Monitor requirements related to compliance with Corporate Policies
Monitor and implement corrective actions derived from MCA reviews and other control entities
Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Qualifications:

25 years of relevant experience
Proficient in Microsoft Office
Consistently demonstrates clear and concise written and verbal communication skills
Ability to work in fast pace and changing environment
Ability to analyze data and solve problems
Proven organizational and time management skills

Education:

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Funciones

Pruebas MCA mensuales (testeos de completez de datos, screening, validación de firma)
Actualización de flujos, procedimientos, scripts del área.
Verificación y seguimiento de trámites vía telefónica con clientes de Banca Patrimonial.
Verificación y confirmación telefónica de transacciones de efectivo y valores con clientes de Casa de Bolsa.
Elaboración y revisión de bases de datos
Llamadas de Servicio

Requisitos

Experiência en validación de documentos y manejo de datos sensitivos
Habilidades en uso de Office, en particular Excel, Outlook, Power Point y Word
Experiência laboral en áreas operativas
Experiência en llamada por teléfono con clientes
Deseable inglés hablado, no indispensable

Zona de Trabajo/ Revolución/ Torre Anseli Lunes a Viernes 9 a 6
Como parte de tu proceso de reclutamiento, completarás algunas evaluaciones.

Para ello, una vez que envíes tu información en Workday, recibirás un mail por parte de nuestro proveedor con las instrucciones y un enlace personalizado para que crees tu perfil en las plataformas e inicies la evaluación.

De forma previa a realizar tu prueba, te recordamos leer cuidadosamente los Términos y Condiciones del proveedor, así como el Aviso de Privacidad que pondrá a tu disposición.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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EEO is the Law Supplement.

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EEO Policy Statement.

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