Order Management Customer Service Associate - Tlahuac, México - Celanese International Corporation

Celanese International Corporation

Empresa verificada

Tlahuac, México

hace 4 días

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Overview:

Responsibilities:

Accurate order entry, Enter orders in less than 24 hours
Manage orders defects in open order report. Daily review of open order portfolio.
Order tracking and tracing with Logistics, OTD 90% or greater
Problem solve cases/Customer inquiries promptly with little to no supervision, Average resolution in less than 1 day.
Supply Chain project support, Support strong partnerships and collaborations to meet firm deadlines
Maintain training requirements, As defined by corportate policy.
Accurate record keeping and updates of customer master records, Maintain master records frequently
Quality notification entry, Entry in less than 24 hours
Quality notification closure, Resolution in less than 30 days

Qualifications:

Bachelor's Degree with a Supply Chain, Logistics, Business, Economics, or related emphasis
Advanced English and Spanish required.

years of Customer Service/Account Management experience

Familiarity with ERP system (SAP, Oracle, JDE, etc.)Solid MS Excel skills.
Previous Supply Chain or customer service experience.
Good understanding of market dynamics in supply chain logistics.
Advanced time management skills and ability to selfmanage incoming requests and demands based on deadlines and business/customer requirements.

What we offer:

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Excellent Salary**:

- ** Christmas bonus

Above law.**:

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PTO'S:

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Vacation premium:

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Supermarket coupons:

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Restaurant coupons:

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Saving funds:

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PTU:

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Retirement Plan:

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Medical Plan:

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Leaves:

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Social security + all by law benefits:

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Transportation:

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All the tools and equipment you may need.

Videos to Watch:

Celanese - The chemistry inside innovation - YouTube