Dir-residences - Ciudad de México - Marriott International, Inc

Marriott International, Inc

Empresa verificada

Ciudad de México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job Number

Job Category Rooms & Guest Services Operations

Location The Ritz-Carlton Residences Mexico City, Avenida Paseo de la Reforma 509, Mexico City, Distrito Federal, Mexico

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY
Implements high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection. Operates within the constraints of the residences budget. Provides timely reporting of financial performance and projections to the Board.

Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care.

Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping).

Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.

Implements training programs related to property management reinforcing constant quality service. Continuously identifies and corrects building and service defects while providing increase in value.

CANDIDATE PROFILE

Education and Experience

2year degree from an accredited university in Business Administration, Hotel and Property Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable.

4year bachelor's degree in Business Administration, Hotel and Property Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable.

Preferred:

Previous Association management experience.

CORE WORK ACTIVITIES

Managing Property Operations

Works with Guidance team team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
Reviews Owner engagement survey and prepares yearly action plans comment cards, guest satisfaction results and other data to identify areas of improvement.
Adheres to the four pillars of Operational excellence: Owner and employee engagement, financial excellence and Property Management
Evaluates if Operations Team is meeting service needs and provides feedback to operations team.
Participates in public space walkthroughs with Engineering and Housekeeping to ensure public space and back of the house areas are well maintained and preventative maintenance processes are in place.
Tours building on a regular basis speaking with employees, owners, and Board of Directors to understand business needs and assess operational opportunities.
Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
Reviews reports and financial statements to determine the residential property is performing against the budget.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care.
Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping).
Identifies and corrects building and service defects while providing increase in value.
Implements high standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection.
Maintains complete inventory of: Unit owners' information, parking and storage spaces, monthly Association common dues, Owners' monthly/quarterly newsletter, hotel features, services, and hotel restaurant food concepts and information.
Maintains complete knowledge of and complies with all hotel and residence policies and procedures.

Leading Operations Teams

Verifies employees are treated fairly and equitably.
Celebrates successes and publicly recognizes the contributions of team members.
Fosters employee commitment to providing excellent service, participating in daily standup meetings and models desired service behaviors in all interactions with guests and employees.
Develops and executes the necessary decisions to keep property moving forward toward achievement of goals.
Implements training programs related to property management reinforcing constant quality service.

Managing Relationships with Property Stakeholders