Call Center Representative - Mexico City - Firstsource

    Firstsource
    Firstsource Mexico City

    hace 1 día

    $120,000 - $240,000 (MXN) por año * Alta Dirección / Consultoría
    Descripción

    Company Description

    Firstsource Solutions Limited, founded in 2001 and part of the RP-Sanjiv Goenka Group, is a global leader in Business Process Services (BPS). We collaborate with clients across industries such as healthcare, banking, financial services, communications, media, technology, retail, and utilities, providing innovative solutions through advanced technology, data, and analytics.

    Role Description

    This is a full-time, on-site role located in Mexico City, Mexico, for a Call Center Representative. We are located across El Caballito. The Call Center Representative will handle customer inquiries, provide support, and resolve issues in a professional and timely manner. Daily responsibilities include responding to customer calls, delivering excellent customer service, and ensuring customer satisfaction. This role requires clear communication, active listening, and the ability to address customer needs effectively while using company-provided tools and systems.

    Qualifications

    • Proficiency in Customer Service and Customer Support to ensure customer satisfaction and address their needs effectively
    • Strong Interpersonal Skills to build rapport with customers and handle inquiries with empathy and professionalism
    • Solid Computer Literacy to navigate and utilize customer service tools and systems with ease
    • Strong communication skills, both verbal and written
    • Ability to work well in a team and in a fast-paced environment
    • High school diploma or equivalent required; additional education or certifications in customer service is a plus
    • Fluency in English and Spanish is required
    * Este rango salarial es una estimación hecha por beBee
  • Trabajar en empresa

    Call Center Representative

    Solo para miembros registrados

    Company Description · Firstsource Solutions Limited, founded in 2001 and part of the RP-Sanjiv Goenka Group, is a global leader in Business Process Services (BPS). We collaborate with clients across industries such as healthcare, banking, financial services, communications, media ...

    City $120,000 - $240,000 (MXN) por año

    hace 4 días

  • Trabajar en empresa

    Call Center Representative

    Solo para miembros registrados

    Company Description · Firstsource Solutions Limited, founded in 2001 and part of the RP-Sanjiv Goenka Group, is a global leader in Business Process Services (BPS). We collaborate with clients across industries such as healthcare, banking, financial services, communications, media ...

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Trabajos de Call center representative en Mexico City