- Proficiency in Customer Service and Customer Support to ensure customer satisfaction and address their needs effectively
- Strong Interpersonal Skills to build rapport with customers and handle inquiries with empathy and professionalism
- Solid Computer Literacy to navigate and utilize customer service tools and systems with ease
- Strong communication skills, both verbal and written
- Ability to work well in a team and in a fast-paced environment
- High school diploma or equivalent required; additional education or certifications in customer service is a plus
- Fluency in English and Spanish is required
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Company Description · Firstsource Solutions Limited, founded in 2001 and part of the RP-Sanjiv Goenka Group, is a global leader in Business Process Services (BPS). We collaborate with clients across industries such as healthcare, banking, financial services, communications, media ...
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Call Center Representative - Mexico City - Firstsource
Descripción
Company Description
Firstsource Solutions Limited, founded in 2001 and part of the RP-Sanjiv Goenka Group, is a global leader in Business Process Services (BPS). We collaborate with clients across industries such as healthcare, banking, financial services, communications, media, technology, retail, and utilities, providing innovative solutions through advanced technology, data, and analytics.
Role Description
This is a full-time, on-site role located in Mexico City, Mexico, for a Call Center Representative. We are located across El Caballito. The Call Center Representative will handle customer inquiries, provide support, and resolve issues in a professional and timely manner. Daily responsibilities include responding to customer calls, delivering excellent customer service, and ensuring customer satisfaction. This role requires clear communication, active listening, and the ability to address customer needs effectively while using company-provided tools and systems.
Qualifications
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