Customer Support for Billing Department - Ciudad de México - Gordian Staffing

Gordian Staffing

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Description:

Gordian Staffing, A New Way of HR

Founded in 2019, Gordian Staffing helps small and medium-sized enterprises in the United States and Canada with specialized services and provides high-quality people solutions.

Our headquarter is in Omaha, Nebraska. Abroad we have offices in Guadalajara and Mexico City.

Get to know our customer:

They are a quickly growing, family-owned company that looks to hire the best people and provide them the most opportunities for career growth and happiness.

They treat their clients and homeowners as if they are our neighbors and aim to create the best communities that people want to raise their kids in.

The CSR is responsible for the customer service processes at one company, always focused on delivering customer satisfaction while complying with procedures and rules set by the company.

It is responsible for the fulfillment of customers' needs.

The main activities for this position are

Answer telephone, screen and direct calls to the correct personnel

Take and relay messages in a timely fashion

Provide helpful information to callers

Assist with other duties as assigned

Perform Vantaca Traffic Cop Duty, emphasizing trying to answer General Inquiries first before simply redirecting.

Back up of admin AR tasks.

Schedule
Monday to Friday 8:00 to 17:00 CST

We offer:

Competitive Salary (According to experience)

Remote Work

Work Stability

Equipment

Christmas bonus of 30 days (Aguinaldo)

twelve vacation days after the first year

IMSS
Major medical insurance since day 1

After the 3-month probation contract, we add:
Minor medical insurance (Clinic may vary according to your city)

Food vouchers (10% of the gross salary)

Restaurant tickets ($2,000 pesos)

Saving fund (8% of the gross salary)

Requirements:

Around 2 years of experience in a call center for American customers in billing/collections campaigns.

Strong writing and speaking skills in English.

Strong abilities to handle difficult customers.