Medical Assistance Coordinator - Xico, México - Workday

Descripción

Medical Assistance Coordinator (Trilingual) Who we are American International Group, Inc. (AIG) is a leading global insurance organization.

Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.

These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business AIG Travel, a member of American International Group, Inc., provides travel insurance and global assistance through innovative product offerings.

Travel Guard is the marketing name for its portfolio of travel insurance and travel-related services. From lost luggage to a medical emergency, our 24/7 multilingual assistance team is always just a phone call away.

Through our global service centers and network of experienced providers, we deliver medical and security assistance to help our customers travel with confidence.

AIG Travel is socially responsible and inclusive organization that meets the diverse needs of leisure and corporate travels alike.

Recently, AIG Travel Guard was awarded top honors by Forbes Advisor in their Best Travel Insurance Companies list for consumers.

Out of 15 travel insurance companies ranked by the financial news outlet, AIG Travel came in first.

About the role What you need to know:
Base Salary from 15,000 MXN to 19,000 MXN based on experience.

Paid Time Off; Up to 20 days each year after the first year with the AIGCompany provided language instruction (English) Medical Assistance Coordinator is the front-line of customer support in coordinating risk mitigation activities that ensure AIG's clients are in the best hands while traveling abroad.

You are the heart of the operation and will work with AIG Travel's Medical, Security and Compliance teams to provide superior customer service in our clients' greatest time of need.

Main activities include:

Arrange clinic/hospital services at Emergency Rooms or with Specialists, House Call visits or Virtual Medical Assistance, Lab Tests coordination, Medical Evacuations, Repatriation of Mortal Remains, among othersTrack delayed luggageCare and consideration given to cases managed in respect of technical and operational case management quality, complaints reduction, leakage and cost control, quality and ensure department operates within defined regulatory, legal and company policy requirementsAssist clients in analyzing their requests to provide adequate service.

Provide customer service to insured travelers regarding policy benefits and services offeredDocument the entire management of each case making sure to have the complete and accurate informationDeliver superior customer service for our clients and customers, whilst ensuring regulatory principles & processesAbility to view department's workload for case and task reassignments, following processes and escalating in accordance with the guidelines within agreed timeframe/service levelIn case handling makes the appropriate arrangements for either emergency remote medical treatment, or medical evacuation by either special aircraft or by assisted commercial flightParticipates in self-development, through QA, case-related training, mentoring, content specific training, as well as feedback to Team Leaders on progress What we're looking for: Experience:2+ years of experience in customer service, preferably with international service desirable, but not requiredCollege degree preferred, not requiredFluent (Read, Write, Speak) English, Proficiency in a third language is a plusBasic to intermediate knowledge of Microsoft office suite skills (Word, PowerPoint, Outlook)Ability to solve complex problems within an established protocol of procedures and possible solutionsSolid critical thinking skillsExcellent verbal and written communication skillsAbility to effectively manage and prioritize tasksAbility to respond to high end clientele with professionalismInternational travel experience and geography knowledge is helpfulSome knowledge of medical terminology is a plusAbility to work with cases that demand a high level of attention, care, fast and accurate responses A look at our benefits At AIG, we have a 100-year legacy of working to make the world a better place.

And that begins with our employees.

We're proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing.

We provide a variety of leaves for personal, health, family, and military needs.

For example, the "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees' development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers.

AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

We are an Equal Opportunity Employer American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

such as sexual orientation.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to
. Reasonable accommodations will be determined on a case-by-case basis.


Functional Area:
OP - Operations
Estimated Travel Percentage (%): No Travel

Relocation Provided:
No

AIG MEXICO SERVICIOS S.A. DE C.V.