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  • Customer Service Specialist Ii - Hermosillo - Te Connectivity

    Te Connectivity
    Te Connectivity Hermosillo

    hace 2 semanas

    TE Connectivity background
    Descripción

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints.

    Key Responsibilities

    • Liaison between customer and TE.
    • Responds to customer inquiries in timely manner (RMA, delivery status, tracking information, billings, credit status), resolves shipping or invoicing problems, supports liability determination, with the support of cross functional teams.
    • Maintains close communication with sales, planning and supply chain teams.
    • Daily external and internal communication with your counterparts, on the ongoing inquiries.
    • Managing order portfolio and coordinating with internal stakeholders.
    • Support the execution of improvement actions based on customer feedback and business requirements.

    Our Ideal Candidate

    • Bachelor's degree
    • Strong analytical skills
    • Knowledge in management and functions of customer portals
    • Optimal management of interpersonal relationships
    • Computer systems (SAP, Microsoft Office and Salesforce)
    • Excel (high efficiency desired)
    • Decision making and negotiation skills
    • Effective communication (Verbal and written)
    • Problem solving
    • Sense of urgency and time management
    • Able to provide solutions to medium complexity
    • Teamplayer and ability to train others
    • Flexibility to adapt to changing priorities and business conditions
    • Ability to work independently

    What We Value

    • Integrity
    • Accountability
    • Teamwork
    • Innovation

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