Analista De Apoyo De Operaciones 1 Metepec - Xico, México - Citigroup Inc.

Descripción

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.

The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)Provide regular status updates for all project participants and create presentations for steering committee updatesWork with various Legal & Compliance teams to obtain sign-off on all regulatory business requirementsServe as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelinesRecommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelinesCreate and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirementsCreate, manage and maintain project plans and act as the project manager for all follow ups across various departmentsWork on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/noticesFulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
Previous relevant experience preferredProficient in Microsoft OfficeGeneral knowledge of client reporting across the industry and our competitorsWorking knowledge of SQL environments and database queriesProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skills Education: Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Se realiza monitoreo de llamadas de entrada y salida mediante al marcador predictivo
Se carga toda la información para hacer la cobranza, asignan las tareas a los ejecutivos de cobranza
Se valida que los ejecutivos siempre tengan llamadas asignadas y que el sistema no tenga errores
Analizan indicadores de productividad
Cumplimiento a estrategias operativas y de riesgo
Manipulan bases de datos y el sistema que ocupan para manipularla es el marcador predictivo
Se requiere
Conocimiento de marcador preventivo
Manejo de Office
Excel intermedio
Manejo de acces básico
Preferente conocimiento de SQL, CSC, HTML, VBA, Pyhton
Disponibilidad de laborar de lunes a domingo con descansos entre semanal
La ubicación de la vacante es en Metepec Edomex


Job Family Group:
Operations - Core

Job Family:
Operations Support

Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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