Lead Cust Exp Specialist - México - Honeywell

Honeywell

Empresa verificada

México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Join a team recognized for leadership, innovation and diversity:

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.

You will assist other customer service associates with administrative duties, such as reporting incompletions, block orders, etc

You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.

You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Key Responsibilities

Processing Returns, claims, Free of charge orders
Order entry process, including audit, update & release of lines/orders according to customer's requests.
Customer Invoicing
Deliver Forecast Reports
Administrative Support
Order Processing for Software, follow up, generation of licenses & invoicing

YOU MUST HAVE

High School Diploma, or equivalent.
Solving problem abilities
Good communication skills
Good administration skills
Good time management skills
An ability to take initiative and work with limited direction
Customer Service oriented
Proficient English writing & reading

WE VALUE

Technical knowledge specific to (stated field)
SAP Knowledge (Fundamentals)

Additional Information:

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JOB ID:HRD219462

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Category:Customer Experience

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Location:Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico