Especialista en soporte técnico - Estado de Coahuila - Stefanini LATAM

Descripción

We're Hiring: IT Asset & Deskside Support Technician

On-site role | Advanced English required

We're looking for a hands-on IT Support professional to join our team and support end-user devices, asset management, and hardware operations in a fast-paced corporate environment.

If you enjoy working with hardware, troubleshooting issues, and delivering great customer service, this role is for you

Key Responsibilities

Asset Management

• Maintain accurate inventory of laptops, desktops, peripherals, and accessories
• Track hardware throughout its lifecycle (receiving, deployment, repair, retirement)
• Update asset records in inventory and ticketing systems

Imaging & Device Preparation

• Image and configure client devices using standardized deployment tools
• Test and validate equipment before shipment
• Ensure devices meet quality and compliance standards

Shipping & Receiving

• Receive and verify hardware shipments
• Package and ship devices to end users or field locations
• Maintain proper documentation and tracking

Technical Support (Break/Fix)

• Diagnose and repair basic hardware issues on Dell PCs
• Troubleshoot printers and peripheral devices
• Assist with basic network and wireless connectivity issues
• Support virus detection and removal using approved tools

What You Need to Succeed

• 1–2+ years of deskside, depot, or hardware support experience
• Hands-on experience troubleshooting and replacing components on Dell PCs
• Familiarity with Windows 10 & Windows 11
• Basic Active Directory experience (password resets, lookups, device checks)
• Knowledge of Microsoft Office 365, Outlook, and OWA
• Experience troubleshooting wireless and basic network connectivity
• Strong customer service and communication skills
• Experience with tools such as:
• Symantec Endpoint Protection
• BitLocker
• SCCM
• RDP
• Advanced English level
• Willingness to work on-site

Why Join Us?

You'll work in a collaborative IT environment where your technical skills and attention to detail directly impact the end-user experience.

Interested? Apply or message me directly to learn more