Tech Support Agent - México - Ryscode

Ryscode

Empresa verificada

México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Everyday duties

Job duties include but are not limited to

Interface directly with customers to understand implementation requirements for retail POS and ERP solutions.
Develop clear articulation of businessrelevant analysis from data for all levels from executive to granular reports.
Documentation of business, functional and integration requirements.
Perform tasks related to configuration and implementation of retail solutions within projects.

This role is a good fit if you bring

Previous experience as
Help Desk,
Tech Support or
Service Desk.
Advanced english level
Leverage proficiency with
SQL,
Excel and other data tools to drive analysis.
Familiarity with Retail POS, CRM, Sales Audit, Stock Audit, ERP systems is a plus.
Familiarity with backend retail system Architecture is a plus.
Ensure solutions are scalable, repeatable, efficient and effective.
Willingness to digin and understand business processes as it relates to IT and Retail systems.
Ability to leverage creative thinking and problemsolving skills is an absolute must.
Experience in a retail store environment is a plus.
Ability to manage a project plan.

Acerca de la contratación

Trabajo híbrido en Colonia Jurica en Querétaro
Jornada laboral de lunes a viernes
Disponibilidad de horario: 9:00 a.m. a 5:00 p.m., 12:00 p.m. a 8:00 p.m. y 4:00 p.m. a 12:00 a.m.
Esquema de contratación nominal
Periodo de evaluación de 90 días
Prestaciones de ley
Seguro de Gastos Médicos Mayores con cobertura en hospitales tipo B.
Aguinaldo de 1 mes de sueldo
Política de vestimenta informal