Senior Salesforce Solution Engineer - Monterrey - MSCI Inc

    MSCI Inc
    MSCI Inc Monterrey

    hace 1 semana

    Default job background
    Contabilidad / Finanzas
    Descripción

    Job Description:

    Salesforce Professional - Platform Operations

    MSCI is seeking a Salesforce Professional with a strong focus on platform operations and technical support to join our team. The ideal candidate will have a deep understanding of the Salesforce platform architecture and capabilities, as well as excellent communication and interpersonal skills.

    The successful candidate will be responsible for troubleshooting existing Salesforce applications, resolving technical issues, maintaining system stability, and providing expert support to internal users. They will also have opportunities to be involved in new development projects and work closely with other technical teams to identify and address technical challenges.

    Responsibilities:

    • Diagnose and resolve complex technical issues related to Salesforce customizations, integrations, data integrity, and system performance.
    • Provide timely and accurate support to end-users on Salesforce functionalities, resolving queries and addressing technical challenges.
    • Analyze existing Apex code, identify issues, and implement bug fixes to ensure system stability and functionality.
    • Work closely with other technical teams, including system administrators, business analysts, and project managers to identify and address technical challenges.
    • Develop, test, and deploy custom solutions using Apex, Aura, Lightning Web Components, Flows, and other Salesforce technologies.
    • Support Salesforce integration with external systems using REST, SOAP, and other APIs (Application Programming Interfaces).
    • Monitor Salesforce system health, identify potential issues, and implement preventative measures to mitigate risks, manage releases updates initiated by Salesforce.
    • Continuous learning of new technical and product capabilities from Salesforce, inclusive of keeping apprised of updates in each release as well as industry best practices with web development.

    Desired Skills:

    • In-depth understanding of Sales and Service cloud, with a deep understanding of the Salesforce platform architecture and capabilities. Pardot expertise would be a plus.
    • Excellent communication and interpersonal skills, with the ability to work effectively in a diverse global cross-functional team across different levels and functions.
    • Strong analytical and problem-solving skills to diagnose complex technical issues quickly and efficiently, with a keen attention to detail and quality.
    • High sense of responsibility and ownership.
    • Excellent time management skills and ability to prioritize multiple in-progress tasks while keeping all tasks on track for Platform Operations Team.

    Experience & Qualifications:

    • 5+ years of experience as a Salesforce developer with a strong focus on platform operations and technical support, preferably with certifications in Administrator, Platform Developer I and II.
    • Proven track record of effectively maintaining and troubleshooting custom Salesforce applications in a production environment.
    • Expert in configuring and customizing Salesforce to meet business requirements using capabilities such as Lightning Design System, Apex, Aura, Lightning Web Components, Flows, Page Layouts, Triggers, Validation Rules, Workflows, REST / SOAP APIs, and other Salesforce features.
    • Proficient in Salesforce development tools, including Salesforce CLI (DX IDE), migration tools, SOSL, SOQL, web services, app builder.
    • Experience with Agile development and project issue tracking tools such as JIRA is a plus.
    • Experience or knowledge of Java and Spring Boot is a plus.
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