Team Leader Call Center Bilingüe - Miguel Hidalgo, México - Von Talent
Descripción
BDC SupervisorOverall Responsibility:
A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management.
He/She will be well-versed in processes under the role's responsibility and will be results-driven and focused. The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth.Key Areas of Responsibility
- Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to subordinates
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints and resolve problems
- Maintain timekeeping and personnel records
- Pass on information from upper management to employees and vice versa
- Prepare and submit performance reports
- Coach new employees
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
- Ensure all leads are assigned to the agents and handled according to the company's processes
Qualification Requirements
- Previous leadership experience.
- Excellent communication skills.
- Reliable, with high integrity and strong work ethic.
Excel medium - advanced level required
Salary:
$20,000 MXN
Bonus:
$40,000 MXN
Horario:
Lunes a Sabado
Tipo de puesto:
Tiempo completo
Salario:
$20, $40,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Opción a contrato indefinido
Tipos de compensaciones:
- Bono de productividad
- Bono mensual
Experiência:
Team Leader: 3 años (Deseable)
Idioma:
- Inglés avanzado (Deseable)
Lugar de trabajo:
Empleo presencial
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