Customer Service Analyst - Ciudad Juarez, México - Harman International

Harman International
Harman International
Empresa verificada
Ciudad Juarez, México

hace 1 semana

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee


Descripción
A Career at HARMAN


As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better.

Innovation, inclusivity and teamwork are a part of our DNA.

When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.


Position Summary:
Assuring the ship dates to customers, in order to cover requirements on time according to the correct production planning.


Job Responsibilities:

  • Basic knowledge to review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments)
  • Assure Customer Demand integrity in the MRP system (SAP) to ensure full shipments to the Customers
  • Analyze Customer Demand to detect variations (Increases & Decreases)
  • Ensure customer shipments in order to meet delivery dates solicited.
  • Develop and implement initiatives to improve customer services.
  • Analyze and summarize customers issues in order to prepare appropriate solutions/clarifications to responds to customers
  • Evaluate and prioritize customer inquiries to better serve the customers
  • Maintain relationships with other internal departments to improve business performance
  • Analyze customers issues so as to develop tools and processes to increase customer satisfaction
  • Establish multidisciplinary teams for continuous improvement.
  • Identify and implement improvements to increase efficiency of labor
  • Initiate actions to prevent the occurrence of any noncompliance related
  • Participates and provides support related with quality systems management, objectives, targets and programs.
  • Minimize premium freight services through the proper production planning processes.
  • Coordinate product changes to assure mínimal obsolescence.
  • Other activities assigned by Sr. Costumer Analyst.

Basic Qualifications:

  • Integrity.
  • Innovation.
  • Inclusion.
  • Teamwork & Respect.
  • Excellence.
  • Engineering, International Business, Finance or Administration Degree (recent graduated for Analyst)
  • 1 year of related experience for Analyst, 13 years of related experience for Services.
  • Experience in the automotive industry preferably.
  • Ability to work under stressful conditions.
  • Knowledge of ISO / TS 16949 and ISO 1400
  • English 80% (reading and writing that allow fluid presentations)

Preferred Qualifications:

  • Leadership.
  • Change Orientation.
  • Collaboration.
  • Judgment.
  • Result Driven.
  • Communication Skills (Oral and Written)
  • Initiative.
  • Analytical.
  • Problem solving skills.
  • Achievement oriented
  • SAP system
  • Computer knowledge, Microsoft Office (Excel, Power point, Word, etc.)
HARMAN is an Equal Opportunity /Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status.

HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation.)

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