WFM Analyst - México - Fadv

Descripción

The Workforce Management Analyst is responsible for the daily efforts to provide a great

customer and employee experience by effectively delivering real-time (intra-day) & schedule

management with the purpose of optimizing resources to achieve business objectives.

Key functional responsibility includes:

ability to demonstrate a strong understanding of how planning/forecasting staffing

requirements translate to the creation of optimal schedules and real-time (intra-day)

management to support multi-department contact center operations

ability to create optimal schedules to meet business targets

ability to agilitize skill profiles within CareConnect to support meeting Service Levels

(SL%)

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.