S4hana Procurement Support Consultant - Guadalajara, México - Intugo

Intugo

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job Descriptions:

The Procurement Support Consultant will need skills in SAP Materials Management and Procurement. Knowledge of S/4 Hana Public Cloud or certification in this product is a distinct advantage.

Knowledge of S/4 Hana on premise is advantageous but we will consider SAP ECC consultants with the right level of experience and attitude.

The S4HANA Procurement Support Consultant will work within a dedicated 24x5 support function to provide a customer focused service to our existing and growing S4HC Customer base.

The role is US working hours with no travel expected.

However, due to the nature of the services provided, some flexibility around these hours will be required based on global delivery requirements.

This will be to work initially on mid-market projects in the USA and therefore experience of working in the mid-market is an advantage.

Duties/Responsibilities:

Log and update Incidents and Requests (within the ticket management tool) with the relevant actions to keeps Customers and others informed of ticket progress.
Diagnose, troubleshoot, and resolve unique, nonrecurring problems while classifying the impact and urgency of the ticket and determining the source of issue
Provide proactive workarounds where technical constraints impede the business process
Escalate issues and involve other support consultants wherever required in order to resolve issues as quickly as possible
Liaise with SAP and other parties for all software bugs while following up to ensure Sapphire's SLAs are met or exceeded
Document procedures, knowledge base articles, training manuals in adherence with Sapphire Support processes and templates both internally and Customer facing
Ensure operational processes are adhered to including Incident Management, Requests Management, Major Incident and Problem Management
Identify potential consultancy and/or training requirements while dealing with the Customer and passing these to appropriate Account Manager(s)
Undergo SAP Certification in SAP S/4Hana Cloud.

Requirements:

Required Skills/Abilities:

To fulfil the role of Procurement Support Consultant you will need to demonstrate the following attributes:
Technical - good working knowledge of the following areas of SAP.

SAP Supplier Management
SAP Materials Management
SAP Sourcing & Contract management.
SAP Operational Procurement
SAP Supplier Invoice Management
SAP Procurement Analytics

Non-Technical:

Excellent verbal and written communication
Excellent interpersonal and customer service skills
Strong analytical and problemsolving skills
Good understanding of business processes and objectives; and the implementation of SAP technologies in complex organisations
Able to see the "bigger picture" to deliver value through Sapphire services with an ability to resolve issues using all available resources
The ability to interface and influence at all levels in an organisation
Strong organisational skills with an ability to manage competing Customer demands
Results driven
Selfmotivation with a drive to learn and pick up new challenges
Intellectual curiosity for technical innovation

Education and Experience: