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- Trabajar en empresa Trabajo a distancia
Sales Development Representative
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Technical Sales - Juárez - Wireless Logic Ltd
Descripción
Learn more about the company:
Arqia specializes in mobile connectivity and IoT (Internet of Things) solutions, offering a robust platform for SIM card management and global connectivity.
Its purpose is to transform the future of communication and connectivity in Brazil and worldwide.With a culture that values innovation and continuous development, we seek to connect people and businesses efficiently.
We are looking for aTechnical Support Engineerwho is passionate about the Internet of Things (IoT) to serve as the technical backbone of our operations in Mexico.
You will be the trusted expert and primary point of contact for our customers, responsible for diagnosing and resolving complex connectivity issues, ensuring successful integrations, and delivering an exceptional customer experienceLevel 2/3 Technical Support:
Act as the main escalation point for all customer technical issues in Mexico related to IoT connectivity, M2M/eSIM SIM cards, and platforms.
Diagnosis and Resolution:
Analyze, diagnose, and resolve complex network issues, device connectivity problems, and platform configurations using monitoring tools and logs.
Customer Onboarding:
Provide technical support to new customers during the onboarding process, ensuring their devices connect and report correctly to our platform.
Incident Management:
Manage the full lifecycle of support tickets (creation, tracking, resolution, and closure) in the ticketing system, meeting defined SLAs.
Create and maintain a knowledge base with troubleshooting guides, FAQs, and best practices for both customers and internal use.
Internal Collaboration:
Effectively escalate and communicate bugs or recurring issues to Development (Dev) and Product teams, acting as the voice of the customer.
Training:
Provide basic technical training to customers on platform usage and IoT connectivity best practices.
Experience in similar roles (L2/L3 Technical Support, Field Engineer, Network Support, NOC Engineer) within the Telecommunications or IoT Technology sector.
APIs:
Experience using and troubleshooting REST/JSON APIs for platform integration and issue resolution.
Networking:
Solid fundamentals in TCP/IP networking, VPNs, firewalls, and network diagnostic tools.
Cloud Platforms (Preferred):Familiarity with IoT services on cloud platforms such as AWS IoT Core or Azure IoT Hub.
Fluent English and Spanish.
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Account Manager
Solo para miembros registrados ciudad juarez, Durango
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Account Manager
Solo para miembros registrados Ciudad Juárez, Mexico
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Director of Sales
Solo para miembros registrados Ciudad Juárez, Chihuahua
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Field Sales Engineer
Solo para miembros registrados Ciudad Juárez, Chihuahua
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Customer Service Representative
Solo para miembros registrados Ciudad Juárez, Chihuahua
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Senior Manager, Customer Operations
Solo para miembros registrados Ciudad Juárez, Chihuahua
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Sales Development Representative
Solo para miembros registrados Ciudad Juárez, Chihuahua
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DT Site Support Specialist
Solo para miembros registrados Ciudad Juárez, Chihuahua
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Customer Quality Engineer
Solo para miembros registrados Ciudad Juárez, Chihuahua
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SAP Engineer
Solo para miembros registrados Juárez, Chihuahua
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Senior Financial Analyst
Solo para miembros registrados Ciudad Juárez, Chihuahua
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Senior Accountant
Solo para miembros registrados Juárez, Chihuahua
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Quality Manager
Solo para miembros registrados Ciudad Juárez, Chihuahua
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Auditor, Incoming Inspection
Solo para miembros registrados Ciudad Juárez, Chihuahua
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Logistics Specialist
Solo para miembros registrados Ciudad Juarez, Chihuahua, Mexico
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Logistics Specialist
Solo para miembros registrados Ciudad Juárez, Chihuahua
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ATR Solution Architect
Solo para miembros registrados Juárez, Nuevo León
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Metrology Engineer
Solo para miembros registrados Ciudad Juárez, Chihuahua
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Sr. Engineer, AT Development
Solo para miembros registrados Ciudad Juarez, Chihuahua, Mexico
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Compensation Analyst
Solo para miembros registrados ciudad juarez, Durango
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Compensation Analyst
Solo para miembros registrados Ciudad Juarez