Especialista En Soporte Post-Implementación - Guadalajara, México - Prometeo Talent

Descripción

IntroductionHey there At Prometeo Talent, our goal is to connect exceptional talents like you with innovative leaders in the industry. We are delighted to introduce our client, a company that provides appropriate solutions to scale, optimize and transform their commercial operations with personalized participation models to medium-sized companies. We invite you to read this position's details and then apply
Position OverviewThe Customer Success Specialist will play an instrumental role in supporting Customer Success functions by providing strong administrative and implementation support to our team and clients.
Key Responsibilities

• Fulfilling administrative requests.
• Populate, update and manage client sites.
• Evaluate and report on customer satisfaction to Customer Success teams.
• Assist with highly sensitive requests or issue escalations as needed.
• Daily data entry and administration support to the team.
• Providing support to our existing customers.

Required Experience/Skills

• Experience in administrative work/customer service.
• Excellent written and verbal skills.
• Good working knowledge of excel.
• Advanced level of English.

Enjoy great benefits**- Competitive salary- Health insurance- Days of paid vacation per year- Hybrid work- Mexico holidays- Christmas bonus