Support Engineer 1 - Monterrey, México - Jda Software

Descripción

Title:
Support Engineer 1 (Supply Chain Planning and Execution)

Location:
Monterrey, MX
The Senior Support Engineer will support our SaaS and On Prem customers to provide Solution/Product support on Demand/Fulfillment, Promotion , during implementation and after go live


What you'll do:

Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phasesMaintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate TeamProvide advice to BY partners and customers regarding industry best practices and process methodologyDocument learnings and create knowledge articles for repeated casesBring in new ideas for automation, re-use and service improvementsUnderstand the SaaS offering, features and functionality deployed for a given customer.

Work closely with the BY Planning SCPO Solution Experts for complex issue resolution including Product DevelopmentContinuous learning on latest BY Planning Solutions.

What we are looking for:

Industry experience: 1+ years of Supply chain domain experience across Planning, Transportation, Warehouse or other.1+ years of experience in the Software/SaaS industry Ideal candidate will have experience working with BY products, specifically Supply Chain Planning or Execution solutions.

Technical experience with BY products preferred specifically , TMS, WMS, Luminate, Demand, Fulfillment, OR SCPO Platforms Experience with customer/client support in Supply Chain and Execution software Technical Skills:
Expert in Database programming/Data Modeling using Oracle SQL and MS SQLStrong knowledge of middleware (i.e.

Weblogic, TomCat)Proficiency in Java / J2EE concepts – JDBC, C++ Cloud (Azure preferred), Log analysis and networking tools Advanced knowledge with operating systems (e.g.

Windows, UNIX, LINUX)Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.


Soft Skills:

Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reportingAbility to work calmly under pressure and meet deadlinesProven background to have managed multiple stakeholders in a global environmentMust have strong multi-tasking skillsMust be self-motivated and quick learner - New technologies, platforms, integrationsAble to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalationsDemonstrates initiative and is inquisitiveSucceeds in a fast-paced environmentDemonstrates the ability to work independently without losing team synergyDemonstrates customer service ethics and core values Education: Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields.

Master's degree preferred.*LI-AD1
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers.

Does your heart beat like ours? Find out here:
Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Who are we?
We are a proven, passionate bunch of disruptors.

Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet.

Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor.

Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.
What do we do? Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential.
"Blue Yonder" is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name "Blue Yonder" is a trademark and/or property of Blue Yonder, Inc.
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