Customer Relationship Specialist - Sonora, San Ignacio Río Muerto, Son. - Zobele

Descripción

Part of kdc/one, Zobele is a multinational, global leader in product development and manufacturing, key partner of the top Home & Personal Care FMCG ́s companies.

To meet our growth challenges we're looking for proactive, enthusiastic and talented professionals willing to join our team. Our Site based in Hermosillo (Mexico) is currently looking for a:

CUSTOMER RELATIONSHIP SPECIALIST

Our Customer Relationship Specialist is responsible for controlling and ensuring the integrity of fixed assets from physical, accounting, and tax standpoints.

Responsibilities:

• Maintain control of communication with the client by channeling information provided by internal departments according to their requirements.
• Timely follow-up on invoicing to ensure prompt payment. Overdue invoice status tracking.
• Handling, negotiation, and justification with clients (obsolete materials).
• Analysis of the company's sales budget (in coordination with internal departments and KAMs) to ensure compliance.
• Channel product quality complaints and follow up to ensure they are addressed in a timely and proper manner by the parties involved.
• Manage and ensure compliance with agreements between KDC and the client; negotiate required changes when necessary.
• Monitor and follow up on client priorities (productive – informative).
• Control and management of the KPIs established for the department.
• Monthly sales reporting to clients and corporate.
• Quotation of special requirements (samples, TSPR, etc.).
• Creation of productive material views.
• Set up Sold-to and Ship-to accounts according to each Vendor Code.
• Creation of packing lists when required by the client and/or sales and provide shipment status updates.
• Maintain price records in SAP according to approvals between the client and the Key Account Manager.
• Execution of the disposal and destruction process for obsolete materials.
• Follow-up on OSMI/SLOB according to each client's needs (monthly, bi-monthly, quarterly, etc.).
• Billing status vs. projection vs. budget analysis.
• Prepare and maintain the OTIF report.
• Implement necessary changes in SAP within the Frozen Zone according to each client's requirements.
• Share with the client the deltas of materials below MOQ and/or related to transportation, generated based on their demand.
• Upload client Forecast and Sales Orders into SAP.

Requirements:

• Fluency in English is a prerequisite (90%)
• Bachelor's degree in international Trade, International Business, Business Administration, or Industrial Engineering, and/or equivalent proven experience.
• 2+ years of experience in a similar role with focus on Management and negotiations with external clients, Launch of new projects, ERP management and inventory control.
• SAP
• Advanced Excel
• Good communication and interpersonal skill

Join US Apply now and join the kdc/one worldwide team

Zobele by kdc/one is an Equal Opportunity Employer and as such, treats all applications equally and recruits purely on the basis of skills and qualifications.