Bilingual Call Center Agent - Aguascalientes - Grupo Modelo

    Grupo Modelo
    Grupo Modelo Aguascalientes

    hace 1 día

    Turismo / Viajes / Hospitalidad
    Descripción

    Bilingual Call Center Agent

    Location: On-site

    Position Overview

    We are looking for a 100% bilingual Call Center Agent to join our team. This role requires constant interaction with customers located in the United States, providing high-quality customer service and sales support over the phone. The ideal candidate must feel confident communicating in English on a daily basis, as all customer interactions will be conducted in English.

    This position is ideal for professionals with a strong customer service mindset, sales orientation, and the ability to manage multiple requests while delivering an excellent customer experience.

    Key Responsibilities

    • Handle inbound and outbound calls with U.S.-based customers in English.
    • Provide support regarding claims, orders, and customer complaints.
    • Perform telephone sales and follow up on assigned customer portfolios.
    • Ensure achievement of sales and service objectives.
    • Track and follow up on customer requests until resolution.
    • Coordinate with internal teams such as sales, logistics, and technical service.
    • Maintain accurate records in digital platforms and systems.

    Requirements

    • Education: Bachelor's Degree (required).
    • Language Skills:
    • Advanced English level (B2–C1) – Mandatory.
    • This is a 100% bilingual position; continuous communication with U.S. customers is required.
    • Experience:
    • At least 1 year of experience in customer service and/or sales processes.
    • Experience using digital platforms for buying and selling is a plus.
    • Technical Skills:
    • Basic to intermediate proficiency in Microsoft Office or delivery/sales platforms.
    • Availability:

    Desired Skills

    • Excellent verbal communication skills in English.
    • Strong customer service and problem-solving skills.
    • Sales-oriented mindset with a focus on results.
    • Ability to work in a fast-paced, phone-based environment.
    • Team player with strong organizational skills.

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