Corporate Customer Service Analyst - Ciudad de México - Citi

Citi

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.

The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates

Qualifications:

02 years of relevant experience
Experience in customer service preferred
Computer proficiency
Consistently demonstrate clear and concise written and verbal communication
Proven investigative and analytical skills
Demonstrated ability to present concepts and influence change
Consistently deliver highquality customer service with focus on building client relationship and achieving quality results
Proven ability to work under limited supervision within a team environment

Education:

Bachelor's degree/University degree or equivalent experience

-
Advanced English is required

No exceptions:
At least 2 years of experience in Corporate Client Service:

-
Knowledge in banking products:

-
Job Family Group:

Customer Service

-
Job Family:

Institutional Customer Service

-
Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "
EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

View the **Pay Transparency Posting