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Chihuahua

    IT Infrastructure Analyst II - Chihuahua, México - ZF Group

    ZF Group
    ZF Group Chihuahua, México

    hace 1 día

    ZF Group background
    Descripción

    Responsibilities

  • Project Management methodologies included but not limited to Agile and Waterfall
  • Proficient understanding of Dell & HP server hardware concepts, installation, configuration, and troubleshooting.
  • Proficient understanding of Cisco/Juniper networking hardware, concepts, installation, configuration, and troubleshooting.
  • VLANs, Trunking, ACL's, Port-Channeling, QoS.
  • Ability to install, configure, operate, and maintain Operating Systems including Windows Server, VMware ESXi 7.0, SLES, RHES, & Ubuntu a plus.
  • Ability to support a Dell & Lenovo desktop/laptop environment with an emphasis on customer service.
  • Sound operational knowledge of Active Directory, DNS, Windows Server.
  • Proficient with Windows PowerShell.
  • Experienced with Converged Infrastructure.
  • General knowledge of SAN technologies.
  • Compile and develop documentation in order to create a knowledgebase for software and hardware supported by the Delivery & Support team.
  • Procure and assist with hardware and/or software installation/deployment.
  • Support daily operations for the Delivery & Support team within North America with extended support globally.
  • Assist senior and entry-level analyst(s) within the global domain function IT with day-to-day activities related to the procurement, deployment and operational support of standard hardware and software offerings.
  • Provide first and second-level support for services provided through the Delivery & Support team.
  • Hardware and software patch management.
  • Adhere to global IT standards and coordinate related activities with global IT teams.
  • Develop working relationships with internal and external business partners.
  • Maintain technical knowledge by attending educational workshops, formal training, reviewing professional publications, establishing and expanding professional networks, and participating in professional societies.
  • Experience with Cable management.
  • Comply with all company policies and procedures.
  • Perform other duties as assigned.

    • Required Skills & Experience

  • Associate's Degree, technical certification(s), or equivalent IT experience.
  • 5+ years of experience in the IT field encompassing a majority of the following areas – Dell & HP Server Hardware, Microsoft Server Operating Systems, Active Directory, VMWare vSphere, Server patch management update processes, Linux operating systems, Security concepts and implementation (NTFS, O/S hardening, etc.), shared storage systems, and advanced server hardware concepts (clustering, etc.).
  • 5+ years of experience providing customer support and resolution regarding technical issues.
  • 5+ years support LAN using Cisco/Juniper Hardware.
  • 5+ years IT Project Management
  • Knowledge of project management tools and Microsoft Office.
  • Knowledge of IT concepts, best practices, and commonly used procedures.
  • Proven analytical abilities in addition to strong troubleshooting and diagnostic skills.
  • Proven abilities to diagnose performance issues and tune system performance.
  • Ability to work independently in a fast-paced, high-volume environment.
  • Ability to communicate technical concepts, information, and service-related topics with cross-functional teams and all levels of personnel and management.
  • Proficient with oral and written English.
  • Ability/willingness to travel up to 30% (both domestic and international).
  • Ability/willingness to meet flexible schedule arrangements per customer requirements (i.e. off-shifts, on-call.)

    • What We Offer

  • Benefits above the law
  • Major Medical Expenses Insurance
  • Global growth opportunities
  • Competitive Wages
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