- Ensure tickets are assigned and resolved per SLA/OLA for respective domain.
- Ensure technical quality of services delivered.
- Serve as the first point of escalation for Incident Management, Change Management, etc.
- Facilitate Major Incident (MI) resolution sessions during bridge conversations.
- Ensure resources are scheduled to deliver services.
- Serve as domain's Client relationship manager in conjunction with Account Run Lead, Account Delivery Lead, and Service Line Leader.
- Ensure the documentation of applications, processes, and operating procedures.
- Guarantee access to documentation for the provision of services.
- 5 or more years of technical experience with SAP FICO.
- Technical understanding of the accountant flow.
- Experience with F110 & F111.
- Technical understanding of the architecture of the environments (i.e., ECC, SSP, S/4 Hana)
- FI-CO Troubleshooting experience.
- General understanding of the functional components of the SAP modules (e.g., Plant Maintenance, Warehouse Management, Materials Management, Business Warehouse, BPC, FICO, Success Factors, etc)
- Ability to provide technical guidance to resources within all disciplines (i.e., Functional Consultant, ABAP, Basis, Security, ...)
- Experience leading teams, projects. Work Environment: Remote living in Mexico. Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success . At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
SAP Leader - Naucalpan de Juárez, México - DXC Technology
Descripción
Job Description:
*This position is remote living in Mexico*At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC Application services team works with our customers as a trusted partner to help simplify, modernize, and accelerate mission-critical applications that support business agility and growth. Customers work with us to take advantage of the latest digital platforms with both custom and packaged applications, ensure resiliency, launch new products and enter new markets with minimal disruption.
As a SAP Leader & FICO Consultant, you will be the first line of coordination above the resources who deliver the services, serve as the first point of escalation for Incident Management, Change Management, etc. Ensure that tickets are assigned and resolved, ensure technical quality is delivered.
What you will do:
Who you are (basic requirements)