Ops Sup Analyst 1 - Ciudad de México - Citi

Citi

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

The Ops Sup Analyst 1 in CBPS is an entry-level position responsible for providing non-voice operations support services, including but not limited to; sales support, MIS, Day 2 reviews, record/documentation maintenance, storage & retrieval of records, and account maintenance.

Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, internal teams, project managers, custodians and clients.

Have a good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided.

The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
Provide regular status updates for all project participants and create presentations for steering committee updates
Work with various Legal & Compliance teams to obtain signoff on all regulatory business requirements
Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Qualifications:

Previous relevant experience preferred
Proficient in Microsoft Office
General knowledge of client reporting across the industry and our competitors
Working knowledge of SQL environments and database queries
Proven organization and time management skills
Demonstrated problemsolving and decisionmaking skills
Consistently demonstrates clear and concise written and verbal communication skills

Education:

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Dominio excel
Reportes de pago
Revisiones de facturas
Atención a clientes interno y externos

-
Job Family Group:

Operations - Core

-
Job Family:

Operations Support

-
Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "
EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

View the **Pay Transparency Posting