Cisco Voice Engineer - Saltillo, México - Charger Logistics Inc
Descripción
_We're proud to say we've been named one of "Super Empresas Expansión 2023 Top Companies"_
Charger logistics Inc. is a world
- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
Responsibilities:
- Support global voice over IP systems, manage and optimize voice and data contracts.
- Primary contact to resolve L2/L3 voice/collaboration related issues.
- Maintain the Hardware/Software environment on latest service release, patches, and firmware, to ensure the continuity of service and optimize performance.
- Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades.
- Continuous improvement of new and existing processes and solutions.
- Design, configure, and troubleshoot network and telecommunications Infrastructure equipment, phones, and other peripheral equipment.
- Work with internal business teams to design and improve call flows to improve the experience of our internal and external customers.
- Configure route plans, route lists, device profiles, calling search spaces, and partitions.
- Oversee Routine health check for all the VoIP based system.
- Schedule maintenance activity of the VOIP devices which includes verifying and documenting on Zendesk ticketing system.
Requirements:
- College diploma or university degree in computer science or equivalent and a min. of 3year equivalent working experience as a Voice Engineer
- 3 years or more hand of experience in Cisco Voice/Collaboration Solutions, and 3rd party vendor such as: CUCM, CUC, UCCX, Cisco Finesse, IM&P (OS version 9.0 to later), etc, Zoom, Poly.
- Understanding of Cisco Expressways C and E (x8.7, x8.10, x12.5 to later) for with Jabber MRA and Cisco Edge Audio.
- Understanding of various Protocols & Technologies: SIP, H.323, MGCP, SCCP, TCP/IP, TCP, UDP, SNMP, BGP, OSPF, DHCP, DNS, IPv4, Telnet, SSH, MPLS, POE, OSI Model
- Experience with voice and video solutions; Cisco CUCM, voice gateways, SIP Protocol, video devices.
- Knowledge of tools such as: Putty, MT Putty, SecureCRT, Wireshark, RTMT, etc.
- Background knowledge of Cisco Voice Routers and CUBEs (ISR 4000, 4300 and 4400 series), as well as TSHOOT analysis.
- Good knowledge of LAN/WAN, Routing, Switching.
- Understanding of CUCM CDR based reporting tools, such as Variphy.
- Must possess strong analytical and problemsolving skills and be organized
- Should have a teamoriented attitude, solid interpersonal skills and be selfdriven
- Rotational or oncall support will be required
- Advanced English is required for the position.
- Having CCNA/CCNP Cisco certificates (Collaboration/Voice) is an asset.
Benefits
- International training
- Competitive Salary
- Life insurance
- Healthcare Benefit Package
- Career Growth
- Savings fund
- Food coupons
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