Enterprise Service Management Functional Lead - Miguel Hidalgo, México - PepsiCo

PepsiCo

Empresa verificada

Miguel Hidalgo, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Overview:

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+).

pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.

Our employees drive our culture.

No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit.

At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes.

We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice.

At PepsiCo we create a Space to be y( )u.

Responsibilities:

Enterprise Service Management Functional Lead Global Procurement

Main Purpose

The PepsiCo Enterprise Service Management COE was formed within Global Business Services (GBS) in order to ensure work at PepsiCo is made simpler by enabling design amd delivery of best-in-class services that generate measurable value and provide a consumer grade experience to PepsiCo associates.

The Enterprise Service Management (ESM) Functional lead for Global Procurement (GP) is accountable for leading function in providing prioritized demand and requirements for GBS GP in ServiceNow and other related ESM tools.

The role will leverage service management expertise, as well as functional expertise to gather and prioritize the requirements for GP, partnering with ESM COE to ensure requirements are enabled in ServiceNow according to business expectations & success criteria.

The ESM Functional lead is also accountable, working with the ESM COE, to ensure ESM processes/practices such as Service Design, Service portfolio management, Case management, Service request management, and Knowledge management are executed, governed, and continually improved with the function.

Accountabilities

Define, maintain, and prioritize all GP functional requirements for implementation in ServiceNow and other Enterprise service management related tools & solutions, with a strong focus on Service design, user experience, Service Performance Management and continual improvement. Manage and prioritize ongoing backlog of service related requirements and enhancements for the GP function.
Partner with the Enterprise Service management COE to ensure ESM processes/practices such as Service Design, Service portfolio management, Case management, Service request management, Knowledge management, and Demand management are adopted, executed, governed, and continually improved within the function
Analyze service related performance data to drive continual service improvement with service owners & capability leads
Partner with ESM COE & change management to serve as expert and champion of Enterprise service management process & practices within the Function

Thank you so much for thinking about PepsiCo to start or continue your career

Qualifications:

Have at least 18 months in your current function
Notify your direct leader and HRBP that you are interested on the position
PDR evaluation of at least 2/2 on the last two years
Have not received any warrants and/or disciplinary notifications on the last 12 months

Education/requirements

7 to 10 years experience in relevant roles, including GP category roles, GBS roles, Service management & delivery, project management or delivery, service design, service management, business process design, business architecture, etc.

Broad and strong understanding of business processes related to GP

Broad understanding of service management processes and practices, such as Service design, knowledge management, case management, service catalog, etc.

Experience with platforms/digital solutions within GBS/Service management organizations such as requirements analysis, design, configuration, and implementation

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Non Technical Skills

Experience working on global teams, projects or implementations
Exceptional communication skills. Proficiency in English language
Ability to work collaboratively and proactively with multifunctional teams and across multiple stakeholders
Strong interpersonal skills; customer centric and solution oriented
Experience with ServiceNow or other industry service management solutions is strongly preferred