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D365 Support - Tlahuac, México - Sonata Software

Sonata Software

Empresa verificada

Tlahuac, México

hace 1 mes

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Sonata Software Overview

Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable.

Sonata's Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver sustained value to customers.

A trusted partner of world leaders in the retail, manufacturing, distribution, travel, services and software industries, Sonata's software portfolio includes the Brick & Click Retail Platform, Modern Distribution Platform, Rezopia Digital Travel Platform, Kartopia E-commerce Platform, Halosys enterprise development automation Platform, CTRM Commodity Trading and Risk Management Platform and KODO - AI Powered Customer Experience (CX) Platform.

Sonata's Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise.

As world leaders in digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security, Sonata's people and systems are nurtured to deliver on our commitment to excellence in business technology solutions.

Job Title :
Microsoft Dynamics Product Support Engineer

Location:
Guadalajara / Mexico City

As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.

Key Responsibilities:

Ability to take Technical/Functional leadership in one specific product or area of business processes.
Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
Drive the communication with the customer to ensure the customer has confidence on problem resolution
Define and understand the customer issue by creating adequate reproduction scenarios.
Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
Act as the L2/L3 (Level2/Level3) support to solve the customer issue
Collaborate with crossgroup peers both proactively and reactively.
Produce quality documentation.

Required/Minimum Skills/Qualifications:

Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer
Engineering or master's degree in computer science/information technology (IT) or equivalent
Relevant product Certifications from Microsoft
Excellent Communication Skills verbal, listening, and written (including technical writing).
Should be willing/flexible to work in shifts and weekends.

Experience & Expertise in one of these areas is Mandatory

-
MS Dynamics 36

F&O

Technical Engineer/Consultant
Good knowledge in Dynamics 365 F&O Functionality Overview
Good knowledge in Azure cloud services, LCS and SQL Queries
Good Development Skills (X++,.NET)
Strong experience in Customization and Configuration
Strong knowledge Data Migration and Power Platform Integration
Good experience with Security and Rolebased Access Control

-
MS Dynamics 36

F&O

Finance Functional Engineer/Consultant
Hands on experience with Finance Modules & Configuration and Customization
Strong knowledge in Localizations, Compliance and Regulatory Standards
Strong working Knowledge in all business scenarios of General Ledger, Accounts Receivable & Accounts Payable
Good Knowledge in Budgeting, Forecasting & Fixed Asset Management

-
MS Dynamics 36

SCM Functional Engineer/Consultant
Strong knowledge in Supply Chain Business Processes
Excellent Dynamics 365 product knowledge/Experience in Inventory Management, Sales Order Processing, Procurement & Sourcing
Good Knowledge Manufacturing and production control, Master planning, WHM & AWHM
Good in SQL Queries

-
MS Dynamics 36

Retail/Commerce Functional Engineer/Consultant
Handson experience in POS Configuration and Customization
Excellent knowledge in below Functional/business areas
Retail Channel Integration
Omnichannel Customer Experience
Commerce Data Modeling, Order Fulfilment and Processing
Inventory Management, Payment Processing and Integration
Good in SQL Queries

-
MS Dynamics 36

Technical Engineer/Consultant
Handson experience with Dynamics CRM entities, MS Dynamics administration, workflows, configuration (including UI / form development/web + unified client interface), security, reporting / dashboards, migration, custom development (including Unified Service Desk), Omnichannel, web resources, data integrations, and CRM solution file management.
Good in SQL Queries

- **MS Dynamics 36