D365 Support - Tlahuac, México - Sonata Software

Sonata Software
Sonata Software
Empresa verificada
Tlahuac, México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee


Descripción

Sonata Software Overview


Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable.

Sonata's Platformation methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver sustained value to customers.

A trusted partner of world leaders in the retail, manufacturing, distribution, travel, services and software industries, Sonata's software portfolio includes the Brick & Click Retail Platform, Modern Distribution Platform, Rezopia Digital Travel Platform, Kartopia E-commerce Platform, Halosys enterprise development automation Platform, CTRM Commodity Trading and Risk Management Platform and KODO - AI Powered Customer Experience (CX) Platform.

Sonata's Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise.

As world leaders in digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security, Sonata's people and systems are nurtured to deliver on our commitment to excellence in business technology solutions.


Job Title :
Microsoft Dynamics Product Support Engineer


Location:
Guadalajara / Mexico City


As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.


Key Responsibilities:


  • Ability to take Technical/Functional leadership in one specific product or area of business processes.
  • Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.
  • Drive the communication with the customer to ensure the customer has confidence on problem resolution
  • Define and understand the customer issue by creating adequate reproduction scenarios.
  • Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
  • Act as the L2/L3 (Level2/Level3) support to solve the customer issue
  • Collaborate with crossgroup peers both proactively and reactively.
  • Produce quality documentation.

Required/Minimum Skills/Qualifications:


  • Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer
  • Engineering or master's degree in computer science/information technology (IT) or equivalent
  • Relevant product Certifications from Microsoft
  • Excellent Communication Skills verbal, listening, and written (including technical writing).
  • Should be willing/flexible to work in shifts and weekends.

Experience & Expertise in one of these areas is Mandatory

-
MS Dynamics 36
  • F&O
  • Technical Engineer/Consultant
  • Good knowledge in Dynamics 365 F&O Functionality Overview
  • Good knowledge in Azure cloud services, LCS and SQL Queries
  • Good Development Skills (X++,.NET)
  • Strong experience in Customization and Configuration
  • Strong knowledge Data Migration and Power Platform Integration
  • Good experience with Security and Rolebased Access Control

-
MS Dynamics 36
  • F&O
  • Finance Functional Engineer/Consultant
  • Hands on experience with Finance Modules & Configuration and Customization
  • Strong knowledge in Localizations, Compliance and Regulatory Standards
  • Strong working Knowledge in all business scenarios of General Ledger, Accounts Receivable & Accounts Payable
  • Good Knowledge in Budgeting, Forecasting & Fixed Asset Management

-
MS Dynamics 36
  • SCM Functional Engineer/Consultant
  • Strong knowledge in Supply Chain Business Processes
  • Excellent Dynamics 365 product knowledge/Experience in Inventory Management, Sales Order Processing, Procurement & Sourcing
  • Good Knowledge Manufacturing and production control, Master planning, WHM & AWHM
  • Good in SQL Queries

-
MS Dynamics 36
  • Retail/Commerce Functional Engineer/Consultant
  • Handson experience in POS Configuration and Customization
  • Excellent knowledge in below Functional/business areas
  • Retail Channel Integration
  • Omnichannel Customer Experience
  • Commerce Data Modeling, Order Fulfilment and Processing
  • Inventory Management, Payment Processing and Integration
  • Good in SQL Queries

-
MS Dynamics 36
  • CE
  • Technical Engineer/Consultant
  • Handson experience with Dynamics CRM entities, MS Dynamics administration, workflows, configuration (including UI / form development/web + unified client interface), security, reporting / dashboards, migration, custom development (including Unified Service Desk), Omnichannel, web resources, data integrations, and CRM solution file management.
  • Good in SQL Queries

- **MS Dynamics 36
  • CE
  • Functional E

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