Sr NOC Engineer - Mexico - Apex Systems

    Apex Systems
    Apex Systems Mexico

    hace 2 días

    Tecnología / Internet
    Descripción

    Position Summary:

    The Sr NOC Engineer serves as the escalation point for Tier 1 and

    takes ownership of advanced troubleshooting, system and network administration, and

    project-level work. This role bridges operational reliability with engineering practices,

    supporting critical OT infrastructure while driving initiatives that improve system

    performance, scalability, and security. The position will increasingly absorb operational

    tasks from platform teams, including documentation, lifecycle upgrades, and

    infrastructure optimization.

    Key Responsibilities:

    Escalation & Advanced Support


    • Resolve complex OT incidents escalated from Tier 1, including SCADA, PLC, HMI,

    and network issues


    • Perform root cause analysis and implement permanent fixes to reduce recurring

    incidents

    Systems & Network Administration


    • Administer OT servers and applications (Windows Server, VMware, Active Directory)


    • Configure and maintain network infrastructure (switches, routers, firewalls, wireless

    bridges)


    • Support lifecycle upgrades for hardware and software platforms

    Project & Operational Work


    • Execute platform team handoffs, including patching, monitoring enhancements,

    and infrastructure projects


    • Assist in design and implementation of OT network and system solutions

    Process & Documentation


    • Maintain accurate documentation for systems, processes, and project deliverables


    • Develop and update knowledge base articles for Tier 1 and Tier 2 support

    Continuous Improvement


    • Contribute to automation initiatives (PowerShell scripting, monitoring integrations)


    • Identify opportunities for operational efficiency and reliability improvements

    On-Call & Collaboration


    • Participate in 24/7 on-call rotation for critical incident response


    • Collaborate with cross-functional teams, including platform and product owners, to

    align priorities

    Qualifications:


    • Bachelor's degree in Computer Engineering, Computer Science, Information

    Technology, or related field


    • 3–5 years of experience in OT, networking, or systems administration


    • Proficiency in VMware, Windows Server, Active Directory, and network protocols

    (BGP, OSPF, IPSec)


    • Familiarity with monitoring tools (SolarWinds, SCOM) and scripting (PowerShell)


    • Strong troubleshooting and problem-solving skills


    • Industry certifications (CCNA, CCNP, CompTIA Network+, ISA/IEC preferred


    • Ability to manage multiple priorities and work in a dynamic environment


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