Technical Support Manager - Ciudad de México - Bayer

Bayer

Empresa verificada

Ciudad de México

hace 4 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Technical Support Manager

Your task and Responsabilities:

Develop strategy for service partners and follow up on quality and service KPI according to plan.
Manages the development of effective Service Technical Training that will be delivered to the Bayer or dealers, field Service Teams, International Distributors service teams, to meet certification requirements, required to support Bayer Products (New products, updates certifications, spare parts knowledge).
Coordinate and Develop Training Program to include Installation, Service Repair, Predictive maintenance activities and requirements, as well as User Operation of each product.
Product related Service Manuals and Field Procedures should also be included and covered in training programs updatingit regarding global technical programs to assure the right service distributors.
Provide in depth technical support to internal and external customers for all Radiology Bayer devices, driving improvements in response time, customer satisfaction.
Provides Technical Support to Bayer internal and external customers (dealers) on all models (past and present) of Bayer distributed products including.
Detailed operational troubleshooting of field performance issues or malfunctions down to the replacement module level.
Documentation research to assist service teams with identification of replacement parts and accurate use.
Control and measure service partners with spare parts, injector inventory, service statistics and develop kpi's to track services success.
Advise the master data management of the spare parts devices to guarantee the purchase and sales process of right parts.

Who you are:

University Degree: Mechanical Engineer /Electronic Engineer, System Engineer/ Biomedical Engineer or similar 3 years managing experience of services to medical equipment.
Experience in the use of tester electronic instruments and dispositives.
Fluent in English
Excellent communication, planning, management and organizational skills.
Well developed problem solving skills

Período de aplicación: