- Utilize TRIAGE to review and prioritize faults in customer issues based on severity, impact, and urgency, collaborating with stakeholders to allocate them to the appropriate development team member for resolution.
- Establish severity levels aligned with business objectives and classify each item accordingly.
- Engage with customers through various channels such as web portals, phone, email, or chat to address their concerns effectively.
- Evaluate, prioritize, and delegate bug resolution tasks.
- Minimum of 1 year of any work experience.
- Proficiency in English communication, both verbal and written.
- Experience in TRIAGE methodology.
- Experience in QA.
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Product QA Developer - Monterrey, México - Epicor
Descripción
The Job:
Embark on an exciting journey as a Product QA Developer, where you'll play a pivotal role in ensuring our cutting-edge software operates seamlessly. Dive into the dynamic world of bug resolution and departmental optimization as you coordinate solutions while generating insightful statistical reports. Join a vibrant team where innovation meets excellence, and every day brings new challenges and opportunities for growth.
What you will be doing:
What you will likely bring:
What could set you apart:
The Product Team
The Product team at Epicor supports a rapidly evolving group of products with innovative approaches to design and integrative technology, driving the business to be a leader of cloud-based SaaS. With offices across the United States and internationally, we provide over 21,000 customers and more than two million daily users with the essential tools that help them do what they need to do to support how the world makes, moves, and sells.
About Epicor
At Epicor we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business.
We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.
Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
We are an equal-opportunity employer.
#LI-MA1 #LI-HYBRID
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