Technical Support Engineer - Guadalajara, México - HCL Technologies

HCL Technologies

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Mexico

2.5-5 Years

Mexico

Job Family
Support (Support)

Job Description (Posting).
To provide technical support to end users of a product (eg.

BEA support, ORACLE tech support) as per defined SLAs agreed with the customers (1.) To dialog and interact with technical users of the product (2.) To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc.

(3.) To perform knowledge transition during project enhancements (4.) To troubleshoot and own or resolve tickets raised by the clients including escalation (5.)

To update self on latest technologies and related areas

Qualification
B-Tech

No. of Positions
1

Skill (Primary)
Business Productivity-Pega-Pega Version 7

Employee Group
Business Line FT

City
Guadalajara

Entity

CSW

Auto req ID
1415637BR

Expected Date of Closure
31-May-2024