Descripción
UPM Raflatac is looking for a Technical Sales Manager in Tultitlan, Mexico who will be responsible for technical sales in Latin America and will be a member of the Americas sales team that shares the same annual targets. Technical Sales Manager will provides technical expertise and solutions to customers and end-users and supports internally Customer Sales & Support Team, Field Sales, and Customer Service in the sales and inquiries of technically complex products and special products.
Greetings from your future manager:
I am excited to welcome a new Technical Sales Manager to our Team. Our goal is to provide our Customers high quality products and solutions with world class service. In this role, you will have an opportunity to work with both Customers and internal partners. Are you ready for the opportunity to make Technical Sales part of the UPM Raflatac sales strategy? If so, come join the team – Eric Owen, Technical Support Manager
What you will do:
Coordinate customer projects including the first screening of assigned customer inquiries with initial technical feasibility study and cost assessment, provide label converting and application expertise.
Take part in the sales of technically complex range products, support new product launches and promote UPM Raflatac products and service offer.
Target homologation of UPM Raflatac products where ever applicable at converters and end users, provide product solutions for tailored and menu products, excluding projects, where Product Managers provide the solutions.
Organize product trainings locally to Field Sales, Customer Service, and Sales & Support Team and externally to customers and end users.
Handle customer remarks and claims whenever Field Sales, Customer Sales & Support Team, Customer Service, or Operations need technical support, act as a link between customer and production sites in solving technically complex cases (no solution or unjustified) and support the overall quality level improvement of the factories.
Collect and share information internally about the latest industry solutions and technologies.
Contribute to build up the in-depth company intelligence about label converting, printing, die-cutting and dispensing, initiate development projects with local Original Equipment Manufacturers.
Develop company's brand relations and end use initiatives, Support Claims related lab activities and responsibilities, become proficient in Raflatac systems with the ability to gather and interpret data related to potential customer issues.
Who you are:
You have a university degree in relevant field, min. 5 years of experience in a similar role or field.
You have experience or knowledge of the packaging or labelling industry and market.
You have a proven history of sales, ideally in B-to-B environment field or technical sales.
You have an ability to understand technically complex products.
Fluent in Spanish and English. Portuguese a plus.
This is what we offer for you
A meaningful job – We have an inspiring purpose 'We create a future beyond fossils. Our work is impactful and transformative.
A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
Additional information:
Location: Tultitlan, Mexico.
Ability to travel approximately 50% of the time
Interested? Apply via the link above and attach your CV and cover letter in English by latest 22nd April 2024.
If you have any technical issues with submitting your application, please contact our HR Service Center at
This job description is intended to be a guide, and is not intended to be a contract of employment, explicit or implicit. All contents are subject to change at the sole discretion of the company. Cooperation is expected of all employees. Other responsibilities may be assigned as needed.
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