Support Engineer - Zapopan, Jalisco
hace 1 día
Descripción del trabajo
En Wispok colocamos a las personas en el centro de todo lo que hacemos. Nuestro propósito es eliminar las experiencias frustrantes y los diseños complejos que consumen tiempo, esfuerzo y dinero. Lo logramos mediante productos financieros claros, intuitivos e innovadores que ofrecen soluciones de pago accesibles y flexibles. Así, damos a las personas mayor control sobre su tiempo para que puedan enfocarse en lo que realmente les importa.
Como WisPeer:
Te motiva mejorar la vida de las personas con metodologías centradas en el usuario.
Disfrutas crear experiencias e interacciones excepcionales.
Te encanta desafiar el statu quo.
Te sientes en casa dentro de equipos ágiles y colaborativos.
Floreces en entornos dinámicos y en constante cambio.
Buscas resolver problemas de forma innovadora y original.
Estás en una búsqueda constante de aprendizaje y mejora continua.
Sobre el puesto
Responsabilidades
- Análisis de Causa Raíz:
Investigar incidentes en producción analizando logs y trazando el flujo de información dentro de nuestra arquitectura basada en NestJS y TypeScript. - Desarrollo de Automatizaciones:
Crear scripts y herramientas internas para optimizar procesos manuales recurrentes (ej. conciliación de pagos). - Bug Fixing:
Identificar problemas recurrentes, proponer soluciones estructurales y ejecutar los PRs correspondientes. - Cumplimiento de Seguridad:
Asegurar que todas las intervenciones cumplan con los controles y lineamientos de seguridad. - Documentación Técnica:
Mantener actualizada la base de conocimiento para reducir tiempos de respuesta ante futuros incidentes.
Requisitos técnicos:
- TypeScript:
Capacidad para leer, entender y modificar lógica de negocio compleja. Experiencia sólida en tipado, manejo de asincronía y debugging. - Arquitectura con NestJS:
Experiencia trabajando con inyección de dependencias, diseño de código desacoplado y modular. Manejo de controladores, servicios, middlewares, guards, pipes y DTOs. Gestión de Datos con MongoDB:
Modelado NoSQL enfocado en eficiencia y escalabilidad de consultas.
-
Experiencia realizando agregaciones para reportes complejos o limpieza de datos.
-
Manejo de Mongoose o del driver nativo de MongoDB dentro de un ecosistema
Scripting con Python
Desarrollo de scripts robustos para automatización de tareas (procesamiento masivo de archivos, conciliaciones, etc.).
Integración con APIs internas y plataformas de seguridad como Asgard para automatizar la gestión de hallazgos.
Git / GitHub
Experiencia trabajando con flujo basado en ramas, revisiones de código y manejo de Pull Requests.
Ofrecemos sueldo competitivo, fondo de ahorro, seguro de gastos médicos mayores, programa de aprendizaje continuo, entre otros beneficios.
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