Backoffice April 12 - Tijuana, México - Integon Service Co.

Integon Service Co.

Empresa verificada

Tijuana, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job Summary:
The Enterprise Processing Support Associate III provides processing support to internal/external customers and business partners.

This job utilizes a variety of systems and channels to complete a wide range of assignments comprised of multiple tasks.

Key Responsibilities:

Processes data in accordance with internal and external business requirements and documented guidelines
Provides service, information and procedural guidance to customers
Selects appropriate alternative tools and procedures from clearly defined options
Receives and responds to an assortment of communications with internal and external teams, agents, consumers and/or business partners
Validates, edits and corrects more complicated data
Handles unique or complex customer interactions
Identifies need for process changes and assists with creating and maintaining standard policy and procedure documentation

Supervisory Responsibilities:
This job does not have supervisory duties

Preferred Qualifications:
Education and Experience

High School Diploma or equivalent
1+ years' relevant experience

Functional Skills

Ability to listen and ask questions to understand needs and provide service
Ability to learn new processes, systems or guidelines
Ability to communicate well with a variety of audiences
Strong communication skills in a variety of mediums

Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M.

Best, for financial strength.