Agente Bilingüe - Ciudad Juarez, México - AGENCIA DE EMPLEOS ELI

AGENCIA DE EMPLEOS ELI
AGENCIA DE EMPLEOS ELI
Empresa verificada
Ciudad Juarez, México

hace 1 semana

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Navigate the internal database and notate records of customer interactions,
process customer accounts, and file documents

  • Handle inbound and outbound calls
employees/vendors as needed

  • Coordinate and ensure completion of maintenance requests
  • Coordinate appointments for repairs between vendors and tenants and document
accordingly in the work order.

  • Conflict resolution skills
  • Identify, communicate, and escalate issues to supervisors when needed
  • Provide product and service information to customers
  • Research required information using available resources
  • Process work orders, forms, and any other documents needed
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Coordinate appointments for leasing prospects
  • Participate in marketing activities and post available homes on social media pages
  • Conduct quality control phone calls to ensure customer satisfaction
  • Other duties as assigned

Qualifications and Skills:


  • 100 % Fluent in English and Spanish
  • 12 years of experience in a call center environment
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle the stressful situation accordingly
  • Education: Prior experience in Property Management (Preferred, not required)
  • Good Interpersonal Skills
  • Excellent communication skills
  • Ability to multitask
  • Visa and ability to travel to the United States 12 times per week

Tipo de puesto:
Tiempo completo


Salario:
$12, $12,500.00 al mes


Horario:

  • Rotativo
  • Turno de 8 horas

Tipos de compensaciones:

  • Bono de asistencia
  • Bono de productividad
  • Bono de puntualidad

Educación:

  • Bachillerato terminado (Deseable)
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