- Lead and manage a team of server patching specialists, providing guidance, support, and mentoring to ensure successful execution of patching activities.
- Develop and maintain a server patching schedule and ensure adherence to timelines and service level agreements (SLAs).
- Coordinate with various teams, including system administrators, network engineers, and security teams, to plan and execute server patching activities without impacting production environments.
- Evaluate and prioritize software patches and updates based on severity, business impact, and vulnerability assessments.
- Collaborate with stakeholders to define and implement patching strategies and policies that align with industry best practices and organizational requirements.
- Conduct regular audits and assessments to identify gaps in patch management processes and implement corrective actions as needed.
- Stay up to date with the latest security vulnerabilities, patches, and software updates relevant to the organization's server infrastructure.
- Monitor and report on the patching progress, compliance levels, and metrics to management and stakeholders.
- Provide technical expertise and troubleshooting support to the team during patching activities and critical incidents.
- Continuously evaluate and improve the server patching process, leveraging automation and other tools to enhance efficiency and minimize human error.
- Bachelor's degree in Computer Science, Information Systems, or a related field; Master's degree preferred.
- 10+ years of experience in incident, problem, and change management, with at least 5 years of experience in a senior leadership role.
- Experience working in a global organization with a diverse team and customer base.
- Strong knowledge of ITIL best practices related to incident, problem, and change management.
- Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders.
- Strong leadership skills, with the ability to motivate and inspire a team to achieve organizational objectives.
- Ability to manage multiple priorities and projects in a fast-paced, dynamic environment.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Broad know-how of IT (Infrastructure, Applications)
- Familiarity with IT Service Management toolsets such as ServiceNow
- Experience leading large multi-cultural teams
- Experience with Organizational Change Management
- Demonstrated experience with facets of personnel management
- Demonstrated experience in leading change, with track record of identifying and implementing opportunities to improve operations and performance
- Promote a culture of collaboration and teamwork across organizational boundaries; willing to break down functional silos to optimize business results and to facilitate the overall organization
- Experience Leading a large geographically diverse matrix organization
- Ability to operate effectively in a large global organization
- A Change agent with experience in automation & reliability engineering
- Proven experience in managing professional teams and dealing with sensitive performance and personal matters in a diplomatic and effective manner
- Strong organisational, operational planning, management and business skills
- Travel: Required
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Server Patching Coordinator - Monterrey, México - CHUBB
Descripción
Server Patching Management
The Server Patching Team Lead is responsible for leading a team of professionals in managing and implementing server patching activities within an organization. This role involves overseeing the team responsible for patching process, coordinating with stakeholders, and ensuring that servers are up to date with the latest security updates and software patches.
Key responsibilities include:
Position Requirements
Preferred position Skills:
