Call Center Quality Assurance - Monterrey, México - Segoso Caribbean

Segoso Caribbean

Empresa verificada

Monterrey, México

hace 2 días

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Sequium Asset Solutions, a national leader in the ARM industry, has an exciting opportunity for a
Quality Assurance Manager, who is a dynamic energetic critical thinker prepared to utilize innovative techniques to design, improve and maintain quality assurance processes for one of the most exciting and fastest growing companies in the industry.

We have transformed the Receivables Management process using cutting-edge technology that digitizes the customer communication experience. Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability.

Other responsibilities include, but are not limited to: lead design and improvement of quality assurance processes to ensure excellent customer experience, build and lead efforts to monitor, analyze and report on Inbound and Outbound customer calls, enforcing Standard Operating Procedures (SOP's) and other governing documents that include service quality standards, quality scorecards, monitoring processes, coaching requirements, and continual improvement actions, support management focus on review of key drivers, metrics, and operational processes that drive balanced scorecard and account profitability goals, drive and facilitate performance analysis, identify trends, and make recommendations to drive ongoing performance improvements, and facilitate and maintain internal and client reporting cadence for quality functions.

We offer:
Competitive salary, 401K, PTO, medical, dental, vision, LTD, STD,

EOE M/F/V/D b/g check, drug screening req